Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Weber

Macomb,MI

Summary

Accomplished Service Manager with a proven track record at Jam Best One Tire, adept in customer service and team leadership. Expert in resolving complaints, enhancing customer satisfaction, and driving team performance. Skilled in multitasking, problem-solving, and maintaining high-quality standards, significantly contributing to company growth and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

24
24
years of professional experience

Work History

Service Manager

Jam Best One Tire
07.2010 - 05.2024
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Commercial Tire Technician

Weber Tire
06.2000 - 06.2010
  • Consistently met or exceeded productivity goals while maintaining high-quality standards for all services performed.
  • Contributed to company growth through effective upselling of additional products and services.
  • Enhanced customer satisfaction by providing efficient tire installation and repair services.
  • Demonstrated strong problem-solving skills when faced with complex or unusual tire-related issues requiring creative solutions.
  • Developed positive working relationships with vendors to ensure smooth supply chain operations and timely delivery of required materials.

Education

GED -

Sterling Heights High School
Sterling Heights, MI

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Reliable and Responsible
  • Time Management
  • Goal-Oriented

Timeline

Service Manager

Jam Best One Tire
07.2010 - 05.2024

Commercial Tire Technician

Weber Tire
06.2000 - 06.2010

GED -

Sterling Heights High School

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Kenneth Weber