Kenneth Weber
Macomb,MI
Summary
Accomplished Service Manager with a proven track record at Jam Best One Tire, adept in customer service and team leadership. Expert in resolving complaints, enhancing customer satisfaction, and driving team performance. Skilled in multitasking, problem-solving, and maintaining high-quality standards, significantly contributing to company growth and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Service Manager
Jam Best One Tire
36031 Grosbeak Hwy Clinton Twp 48035
07.2010 - 05.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Commercial Tire Technician
Weber Tire
Groesbeck Hwy Roseville Mi
06.2000 - 06.2010
- Consistently met or exceeded productivity goals while maintaining high-quality standards for all services performed.
- Contributed to company growth through effective upselling of additional products and services.
- Enhanced customer satisfaction by providing efficient tire installation and repair services.
- Demonstrated strong problem-solving skills when faced with complex or unusual tire-related issues requiring creative solutions.
- Developed positive working relationships with vendors to ensure smooth supply chain operations and timely delivery of required materials.
Education
GED -
Sterling Heights High School
Sterling Heights, MISkills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Time Management
- Goal-Oriented
Timeline
Service Manager
Jam Best One Tire
07.2010 - 05.2024
Commercial Tire Technician
Weber Tire
06.2000 - 06.2010
GED -
Sterling Heights High School