Kenneth Wilson
Camarillo,CA
Summary
Dependable worker successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Dave & Buster's
10.2021 - 01.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system and tablets to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags and bar supplies/stock
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Often ran food and Drinks during busy hours when food/drink runners were unable to
FOH Supervisor
Aloha Food Factory
06.2020 - 12.2021
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Performed cash handling activities and secured nightly bank deposits.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Resolved guests complaints while maintaining positive customer environment.
Server
Cagami Ramen
07.2019 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Surawon KBBQ
02.2019 - 06.2019
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA06.2018
Skills
- Customer Service and Rapport
- Order Accuracy and Delivery
- Point-of-Sale (POS) Software
- Ordering Procedures
- Servsafe Certified
- Menu Memorization
- Cash Handling
Timeline
Server
Dave & Buster's
10.2021 - 01.2023
FOH Supervisor
Aloha Food Factory
06.2020 - 12.2021
Server
Cagami Ramen
07.2019 - 11.2019
Server
Surawon KBBQ
02.2019 - 06.2019
High School Diploma -
Adolfo Camarillo High School
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