Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Wright

BROOKLYN,NY

Summary

Proven track record in logistics and customer service, notably with FedEx Express, where I enhanced client satisfaction and ensured repeat business through meticulous attention to detail and exceptional time management. Skilled in route planning and package handling, My proactive approach and problem-solving abilities have consistently driven positive outcomes. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience
2
2
years of post-secondary education

Work History

Courier

FedEx Express
06.2021 - Current
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Developed strong relationships with clients through dependable service that ensured repeat business.

Driver

Professional Transit
11.2012 - 02.2021
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Operations Specialist (Book Fairs)

Scholastic Books
03.2007 - 08.2009
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
  • Collected, arranged, and input information into database system.

Independent Contractor

DHL Express
10.2003 - 01.2007
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Education

GED -

Monroe College
Bronx, NY

Monroe College
Bronx, NY
09.2009 - 07.2011

Skills

  • Attention to Detail
  • Problem-Solving
  • Customer Service
  • Time Management
  • Excellent driving skills
  • Package handling
  • Route Planning
  • Time Sensitive Deliveries
  • Package pickup and delivery
  • Package Delivery and Pick-up
  • Document Management
  • Handheld scanning devices

Timeline

Courier

FedEx Express
06.2021 - Current

Driver

Professional Transit
11.2012 - 02.2021

Monroe College
09.2009 - 07.2011

Operations Specialist (Book Fairs)

Scholastic Books
03.2007 - 08.2009

Independent Contractor

DHL Express
10.2003 - 01.2007

GED -

Monroe College

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Kenneth Wright