KENNETH ZIMMERMAN
Round Rock,TX
Summary
Demonstrated expertise in customer service, cash handling, and merchandise management, ensuring operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Service Technician
Mercedes Benz
10.2024 - 08.2025
- Diagnosed and repaired complex automotive systems to ensure optimal performance and safety compliance.
- Performed routine maintenance services, enhancing vehicle reliability and customer satisfaction.
- Collaborated with team members to streamline service workflows, improving efficiency in service delivery.
- Trained junior technicians on best practices for diagnostics and repairs, fostering skill development.
Flow Inventory Associate
CarMax
01.2024 - 02.2025
- Ensure daily lot maintenance and security of the display areas and work-in-progress zones
- Secure and receive vehicles that are shipped to dealer along with prepping vehicles for shipping to other locations
- Scan in and out vehicles to maintain accurate inventory
- Complete wash and vacuums for customer returns and loaner vehicles and front lot
- Move vehicles on and off lot for repairs/storage
- Provide support to auctions and other outside sales
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Performed regular maintenance tasks such as battery charging or tire inflation checks, reducing downtime due to unexpected issues during peak business hours.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Followed safety protocols for personal, guest and automobile safety.
- Adjusted vehicle placement on the lot based on seasonal promotions or special events, maximizing visibility and accessibility for potential buyers.
- Coordinated with service department on vehicle pick-up and delivery, ensuring timely completion of maintenance or repairs for customer satisfaction.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Supported sales team with vehicle preparation, ensuring optimal presentation for potential buyers.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
Customer Service Associate
Nordstrom Rack
05.2023 - 10.2024
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Resolved customer complaints efficiently, improving satisfaction and loyalty rates.
- Maintained knowledge of current promotions and inventory to provide accurate information.
- Processed transactions accurately using POS systems, ensuring financial integrity.
Mechanic
Take 5 Oil Change
10.2022 - 01.2024
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Repaired and replaced worn and damaged components.
- Coordinated with parts department to determine availability of necessary components.
- Performed preventative maintenance oil changes to preserve performance and reliability of vehicles.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Reduced downtime for clients by efficiently completing maintenance tasks and repairs on time.
Boxing Coach
Blacksheep Boxing
02.2021 - 04.2022
- Coordinated training and instruction of participants in basic boxing techniques and physical training regimens.
- Evaluated performance of program participants and instructed proper techniques to assist with skill development and safety
- Monitored guest and participant behavior and enforced rules, regulations and safety precautions at boxing facility.
- Organized and coordinated boxing team & group practices and physical workouts.
- Developed relationships with clients to provide ongoing support and encouragement.
- Created and implemented innovative strategies to engage clients in coaching journey.
- Assisted clients in setting and achieving personal and professional goals.
Education
High School Diploma -
Anderson High School
Austin, TX06.2023
Skills
- Assisted in accepting feedback from customers to improve service quality Supported payment processing to ensure timely transactions Followed established policies and procedures to maintain compliance Demonstrated reliability and responsibility in all tasks Adapted to flexible scheduling to meet team needs Aided in stocking and receiving inventory Conducted product scanning to ensure accuracy Engaged in problem-solving to address customer issues Participated in inventory stocking and merchandise management Maintained honesty and dependability in all interactions Managed hazardous waste in accordance with safety regulations Fostered customer relationships through effective communication Utilized verbal and written communication skills to convey information clearly Maintained attention to detail in all tasks
Skills
- Stock Rotation
- Inventory Tracking
- Teamwork and Collaboration
- Maintenance and repairs
- Preventive Maintenance
- Filter Replacements
- Detailing and Cleaning
Accomplishments
I’ve had personal accomplishments recently with becoming a personal trainer. And building my clients as well as broadening my knowledge with business as well as financial skills/stability, I’ve also been working on my growth to becoming a bodybuilder in hopes to compete in the next year. There are many things that I’m learning and striving to improve myself as well as many personal goals that are more than just my own I am studying multiple languages in hopes to travel abroad eventually.
Timeline
Service Technician
Mercedes Benz
10.2024 - 08.2025
Flow Inventory Associate
CarMax
01.2024 - 02.2025
Customer Service Associate
Nordstrom Rack
05.2023 - 10.2024
Mechanic
Take 5 Oil Change
10.2022 - 01.2024
Boxing Coach
Blacksheep Boxing
02.2021 - 04.2022
High School Diploma -
Anderson High School