KENNETHA KIMBLE
SAINT MARTINVILLE ,LA
Summary
Accomplished Business Consultant with a proven track record at KRK ELITE BUSINESS SERVICES, specializing in strategy realignment and quality assurance. Expert in enhancing operational efficiencies and customer satisfaction through meticulous planning and execution. Skilled in dispute resolution and product knowledge, significantly improving performance and client retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Consultant
KRK ELITE BUSINESS SERVICESS
02.2018 - Current
- Developed complete business plans and operational strategies for new and existing business.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Led restructuring of organization internal processes, resulting in improved performance.
- Conducted regular reviews of operations and identified areas for improvement.
Customer Service Representative
QUAILTY SAINTS INSTALLATION & TECH SERVICES
06.2019 - 03.2022
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Associate of Applied Science - BUSINESS
Houston Community College
Houston, TXAssociate of Arts - CULINARY
LE NORTE
Houston, TXAssociate of Applied Science - BUSINESS
SOUTHERN INTERNATIONAL UNVERISTY
Houston, TXSkills
- Quality assurance and control
- Strategy realignment
- Planning and execution
- Account updating
- Dispute resolution
- Product knowledge
Certification
- CNP - Certified Notary Public
- Licensed Tax Preparer
Timeline
Customer Service Representative
QUAILTY SAINTS INSTALLATION & TECH SERVICES
06.2019 - 03.2022
Business Consultant
KRK ELITE BUSINESS SERVICESS
02.2018 - Current
- CNP - Certified Notary Public
- Licensed Tax Preparer
Associate of Applied Science - BUSINESS
Houston Community College
Associate of Arts - CULINARY
LE NORTE
Associate of Applied Science - BUSINESS
SOUTHERN INTERNATIONAL UNVERISTY
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