KENNETHA NASH
Oceanside,CA
Summary
Versatile professional with 10+ years spanning healthcare, financial services, and customer operations. Experienced in executive-level escalations, compliance, training, and account management. Recognized for adaptability, analytical problem-solving, and building strong client and team relationships. Brings transferable skills to diverse industries with a proven ability to thrive in fast-paced environment.
Overview
21
21
years of professional experience
Work History
Customer Support Specialist 3
Dexcom, Inc.
08.2021 - 05.2025
- Played a key role on a newly launched cross-functional team blending training, education, patient care, and customer service
- Liaised regularly with doctors, nurses, and patients to provide accurate, accessible product and health information.
- Collate customer experience and complaint data for analysis in making decisions about pre-emptive call procedures to avoid common occurring customer issues.
- Analyzed customer experience data to identify trends and implement proactive solutions, resulting in significant improvements in satisfaction.
- Remote
Accounts Receivable Specialist
Acadia Healthcare
09.2019 - 07.2020
- Managed billing, claims follow-up, appeals, and insurance verifications.
- Interpreted contracts and coordinated authorizations.
- Supported training initiatives and led special projects to improve workflows.
- Built strong working relationships with insurance providers to speed up claims approval.
- Implemented tracking methods that improved AR accuracy and reduced errors by 15%.
- Assisted leadership with audit preparation and compliance reviews.
Account Manager
Source Net
02.2016 - 04.2020
- Oversaw billing, data entry, account maintenance, and AR analysis.
- Managed appeals and grievances while ensuring compliance with HIPAA regulations.
- Served as escalation point for account discrepancies and reconciliation
- Enhanced customer satisfaction through proactive account management and issue resolution.
- Produced regular financial reports to support leadership decision-making.
- Trained junior staff on compliance protocols and billing software.
Senior Team Lead, Posting Department
CareSpot Urgent Care
06.2006 - 05.2014
- Processed and reconciled payments across multiple payer types.
- Directed special projects and coordinated AR reconciliations (payments, refunds, adjustments).
- Served as a facility liaison, ensuring accuracy and efficiency.
- Supervised a team of payment processors, ensuring accuracy and timeliness.
- Created training materials that reduced onboarding time for new hires.
Mortgage Collection Specialist
Select Portfolio Service
02.2005 - 06.2006
- Conducted skip tracing and collections, managing vendor relations and debt reconciliation.
- Provided escalation support and ensured high-quality customer service
- Negotiated payment plans with borrowers to reduce delinquency rates.
- Monitored and reported on delinquent accounts, supporting compliance and reporting accuracy.
- Strengthened vendor relationships to improve collections efficiency.
Accounts Receivable Specialist
Medical Services
01.2004 - 12.2004
- Handled cash posting, payment reconciliation, and AR reporting.
- Reviewed accounts to identify discrepancies and resolve outstanding balances.
- Assisted in month-end close processes and reporting.
- Coordinated with external vendors to resolve account discrepancies.
- Recommended process improvements that reduced posting delays.
Education
High School Diploma -
First Coast High School
Jacksonville, FLBachelor of Science in Administration - Human Resource Management
Trident International University
Skills
- Program Support & Operations
- Billing
- Claims
- AR Reconciliation
- Executive Escalation Management
- Compliance
- Regulatory Documentation (HIPAA, CMS, ICD-10)
- Cross-Functional
- Collaboration
- Microsoft Office
- Training & Facilitation
- Customer Relations
- Policy Implementation
- Conflict Resolution
Timeline
Customer Support Specialist 3
Dexcom, Inc.
08.2021 - 05.2025
Accounts Receivable Specialist
Acadia Healthcare
09.2019 - 07.2020
Account Manager
Source Net
02.2016 - 04.2020
Senior Team Lead, Posting Department
CareSpot Urgent Care
06.2006 - 05.2014
Mortgage Collection Specialist
Select Portfolio Service
02.2005 - 06.2006
Accounts Receivable Specialist
Medical Services
01.2004 - 12.2004
High School Diploma -
First Coast High School
Bachelor of Science in Administration - Human Resource Management
Trident International University