Kennetha Quintana
Santa Fe,NM
Summary
Results-driven Store Manager with over 15 years in retail operations and team leadership. Expertise in driving sales and enhancing profitability through effective training and development of store associates. Proven ability to manage priorities and achieve productivity goals. Experienced Police Dispatcher skilled in processing emergency calls and dispatching personnel, demonstrating strong communication and decision-making skills in high-pressure situations.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Store Manager of Operations
Dollar Tree
Santa Fe, NM
03.2023 - 04.2024
- Managed inventory levels and ensured accurate ordering of merchandise.
- Created weekly staff schedules to align workforce with business needs.
- Recruited, trained, and supervised new employees to enhance team capabilities.
- Resolved customer complaints promptly and professionally.
- Assisted customers in finding the products they needed quickly and efficiently.
- Provided excellent customer service and followed standard practices to maximize sales and reduce shrinkage.
- Ensured compliance with safety regulations and company policies.
- Structured HR consulting services to support clients during organizational developments and changes.
Front-end Team Lead*
Walmart
Albuquerque, NM
05.2019 - 05.2023
- Trained and coached team members on company procedures, operational expectations, and safety requirements to enhance team compliance.
- Evaluated employee performance and identified training needs to strengthen job knowledge and consistency.
- Communicate procedures, assignments, and expectations clearly to support effective team operations.
- Resolve workplace issues through professional communication, collaboration, and problem-solving.
- Coordinated staffing and work assignments across areas to ensure operational coverage and achieve productivity goals.
- Adapt to changing priorities and address unexpected workloads to support timely completion of assigned responsibilities.
- Assisted with recruitment efforts by conducting interviews, evaluating candidates' skillset.
- Handled customer complaints professionally and efficiently.
- Organized seasonal promotional events to boost sales numbers.
Scanning Coordinator
Albertsons
Santa Fe, NM
02.2016 - 05.2019
- Led production staff in executing daily scanning activities to ensure accuracy and efficiency.
- Analyzed and proposed enhancements for scanning processes and procedures to optimize workflow.
- Conducted price audit scans and documented results in [Type] software.
- Executed price changes and ensured proper signage for product displays to maintain compliance and visibility.
Dispatcher
Santa Clara Police Department
Española, NM
08.2014 - 09.2016
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to facilitate effective communication between field personnel and dispatch office.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Maintained logs of incoming calls and assigned tasks to ensure accurate tracking and efficient response.
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints regarding service issues or delays to enhance overall customer satisfaction.
911 Communications Supervisor
City Of Espanola
Española, NM
02.2013 - 09.2016
- Monitored radio communications between emergency personnel in the field and the 911 Communications Center.
- Ensured proper protocols were followed during all incoming calls related to emergencies.
- Coordinated with local law enforcement agencies on procedures for responding to emergency situations.
- Received and processed emergency and non-emergency calls and coordinated the dispatch of police, fire, and emergency medical services.
- Relayed time-sensitive information to first responders through radio, telephone, and electronic communications.
- Documented call information, maintained dispatch records and logbooks, and prepared fire, accident, and emergency reports with an emphasis on accuracy.
- Maintained accurate records of all incoming calls received at the center.
- Monitored field units and tracked operational information in real time to support situational awareness and response coordination.
- Used radio, telephone and computer system to update first responders with new information.
- Developed training plans for new employees in order to ensure they had a comprehensive understanding of their job duties.
- Trained new staff members on how to use computer systems used by the center.
- Collaborated on strategies to enhance call-taker and dispatcher resilience in high-stress situations, improving overall response effectiveness.
- Resolved customer complaints about service provided by the 911 Communications Center in a timely manner.
- Compiled and analyzed reports on staffing levels, equipment needs, and dispatch times to inform resource allocation and operational decisions.
- Updated policies and procedures based on best practices or changes in technology.
- Managed 8 dispatchers, delegating assignments and resolving issues to ensure effective operations and support for emergency response.
- Entered and maintained incident details in computer systems to support timely communication and emergency response.
- Interpreted system maps and caller-provided information to support dispatch decisions and effective response coordination.
- Executed administrative tasks to maintain accurate records.
- Researched vehicle, wanted and missing persons information.
- Performed related administrative and recordkeeping duties.
Police Dispatcher
City Of Santa Fe
SANTA FE, NM
05.2000 - 06.2015
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Operated law enforcement communication equipment and NCIC database to ensure timely information delivery to department.
- Used radio, telephone and computer system to update first responders with new information.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Tracked call logs and shift data for accurate record-keeping in computer system.
- Provided detailed call logs and recordings to support investigations.
- Graduate of NMSp in june with NCIC certificate verifying records, correcting discrepancies, handling confidential information, auditing, reviewing information for accuracy, preparing reports, etc.
- Completed NCIC training focused on AFIS, CJIS, and NCIC protocols. Add in any experience related to NCIC, NLETS, CJIS, AFIS,
Education
High School Diploma -
Capital High School
Santa Fe, NM06-1997
Some College (No Degree) - Paralegal Studies
Santa Fe Community College
Santa Fe, NMSkills
- Retail Management Software
- Employee Training
- Team Leadership
- Inventory control
- POS systems
- Staff scheduling
- Inventory Management
- Sales Transaction Management
- Problem-Solving
Certification
- NM law enforcement 2001
- Department of public safety 2001
- Vesta 2.2 2002
- Emergency management academy 2003
- Tape review and pre-arrival 2005
- Emergency medical 2008 license 03001778
- Apco western regional conference 2008
- Domestic violence conference 2009
- Fema 2009
- Emergency medical 2008 course 408emd199
- Megacall course 410emd253 2010
- Department of health license 03001778 2011
- Emergency medical dispatch 2013
Timeline
Store Manager of Operations
Dollar Tree
03.2023 - 04.2024
Front-end Team Lead*
Walmart
05.2019 - 05.2023
Scanning Coordinator
Albertsons
02.2016 - 05.2019
Dispatcher
Santa Clara Police Department
08.2014 - 09.2016
911 Communications Supervisor
City Of Espanola
02.2013 - 09.2016
Police Dispatcher
City Of Santa Fe
05.2000 - 06.2015
Some College (No Degree) - Paralegal Studies
Santa Fe Community College
High School Diploma -
Capital High School