Kenneth N Forest
Chelmsford,MA
Summary
Dedicated technician with over 40 years in the telecommunications industry. Skilled in equipment installation and customer service, consistently improving user satisfaction through effective troubleshooting and communication.
Proficient Headend Technician with extensive experience in system troubleshooting and maintenance. Known for implementing quality control measures that enhance service reliability.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Experienced Headend Technician with a strong focus on troubleshooting, preventive maintenance, and installation. Proven ability to enhance customer satisfaction and implement quality control measures.
Overview
48
48
years of professional experience
Work History
Headend Technicain
Comcast
Maynard, MA
02.1986 - 02.2026
- Diagnosed and resolved technical issues in Headend equipment.
- Installed and configured cable services Tv Phone and internet, enhancing customer satisfaction.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Implemented quality control measures to improve service reliability and efficiency.
- Managed inventory of tools and equipment, ensuring operational readiness.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Collaborated with team members to streamline service delivery processes.
- Trained junior technicians on troubleshooting techniques and best practices.
Plant Technician
Rollins Cablevision
Andover, MA
08.1982 - 02.1986
- Operated and maintained machinery to ensure efficient production processes.
- Conducted routine inspections to identify equipment malfunctions and implement repairs.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Trained new staff on safety protocols and equipment handling procedures.
- Performed thorough root cause analyses on Cable equipment on the poles amplifiers cable and taps in the cable system
- Ensured safety compliance throughout the facility by adhering to industry standards and conducting thorough audits.
- Increased plant efficiency by implementing preventive maintenance routines and optimizing equipment performance.
- Improved overall plant maintaining cable signals working in aerial bucket trucks
24C Radar Technicain
US Army
Baumholder Germany
06.1978 - 07.1982
- Operated radar systems to detect and analyze aerial threats.
- Performed routine maintenance and troubleshooting on radar equipment.
- Collaborated with engineering teams for system upgrades and enhanceme
- Conducted performance assessments to optimize radar system efficiency.
- Conducted routine inspections of radar equipment to identify malfunctions and address issues promptly.
- Operated and maintained advanced radar systems for optimal performance and accuracy.
- Diagnosed technical issues in radar equipment, implementing effective solutions to minimize downtime.
Education
High School Diploma -
Nashoba Valley Regional Technical High School
Westford, MA05-1978
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Power Tools and Equipment
- Equipment maintenance
- Documentation and reporting
- Preventive Maintenance
- Heavy lifting
- Customer interaction
- Safety Equipment
- Electrical repair
- Tech-Savvy
- Hardware installation
- Blueprint reading
Timeline
Headend Technicain
Comcast
02.1986 - 02.2026
Plant Technician
Rollins Cablevision
08.1982 - 02.1986
24C Radar Technicain
US Army
06.1978 - 07.1982
High School Diploma -
Nashoba Valley Regional Technical High School