KENNICE JOHNSON
Waxahachie,TX
Summary
Hi my name is Kennice Johnson I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
CUSTOMER SERVICE REP
IQOR
10.2023 - 03.2024
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Audited customer account information to identify issues and develop solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses, and contact information within call management databases.
- Handled more than 60 calls per day to assist customers and dispatch services.
- Helped clients navigate online systems within established frameworks to obtain services.
CUSTOMER SERVICE REP
CMI GROUP
08.2022 - 10.2023
- Greeted customers in a friendly and professional manner.
- Provided assistance to customers with product selection and pricing.
- Assisted in the organization of merchandise on store shelves.
- Handled customer inquiries, complaints, and returns courteously and promptly.
- Processed customer payments accurately and efficiently.
- Maintained high levels of customer service satisfaction.
- Ensured compliance with company policies and procedures regarding safety, security, cleanliness.
Receptionist
INNOTIMA REVENUE SOLUTIONS
Arlington, TX
04.2021 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Assisted with onboarding new clients and securing paperwork completion.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Education
Not Yet - Education
Wiley College
Marshall, TXWAXAHACHIE HIGH SCHOOL
01.2022
Skills
- APPOINTMENT SCHEDULING
- DATA ENTRY
- PRODUCT KNOWLEDGE
- ACCOUNT UPDATING
- COMPLAINT RESOLUTION
- SCHEDULING
- INBOUND AND OUTBOUND CALLING
- CUSTOMER SERVICE
Timeline
CUSTOMER SERVICE REP
IQOR
10.2023 - 03.2024
CUSTOMER SERVICE REP
CMI GROUP
08.2022 - 10.2023
Receptionist
INNOTIMA REVENUE SOLUTIONS
04.2021 - 07.2022
Not Yet - Education
Wiley College
WAXAHACHIE HIGH SCHOOL