Kenny Cross
10158 E. Caballero St. ,AZ
Summary
Dynamic Service Manager at Mission Rock Residential with a proven track record in enhancing resident satisfaction through effective team leadership and problem-solving. Expert in implementing process improvements and inventory management, resulting in increased efficiency. Committed to workplace safety and staff development, fostering a reliable and trustworthy service environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Manager
Mission Rock Residential
Phoenix, AZ
12.2014 - Current
- Managed daily operations to ensure optimal service delivery and resident satisfaction.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented process improvements that enhanced efficiency in maintenance request handling.
- Conducted regular property inspections to uphold quality standards and compliance regulations.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Negotiated with vendors to secure best prices for parts and supplies.
Education
High School Diploma -
Tempe High School
Tempe, AZSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Trustworthy and honest
- Workplace safety
- Coaching and mentoring
- Preventive Maintenance
- Staff training and development
- Budget control
Certification
EPA Type I & Type II
Timeline
Service Manager
Mission Rock Residential
12.2014 - Current
High School Diploma -
Tempe High School