Summary
Overview
Work History
Education
Skills
Timeline
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Kenneth Hite

Dedham,MA

Summary

Diligent Inside Sales Representative focused on building loyalty and long-term relationships with customers to consistently reach sales targets. Skilled in data analysis, cold calling and process optimization. Familiar with job-related software paired with extensive knowledge of successful sales strategies and techniques.

Overview

6
6
years of professional experience

Work History

Inside Sales Representative

Safety-Kleen
Norwell, MA
11.2019 - Current
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
  • Delivered superior customer support to improve account retention rate.
  • Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.
  • Expedited customer orders for quick delivery and to promote satisfaction.
  • Collaborated with team members to determine strategic sales approaches.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Inside Sales Representative

Frank I Rounds
Randolph, MA
10.2023 - 11.2024
  • Provided customers with product information, pricing and availability.
  • Conducted outbound calls to existing clients to upsell products or services.
  • Researched customer needs and preferences to identify opportunities for new business.
  • Maintained detailed records of customer interactions, orders and account status updates.
  • Followed up on pending orders and inquiries in a timely manner.

Customer Service Representative

Alphabroder
Middleboro, MA
07.2018 - 11.2019
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Improved customer service wait times to mitigate complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.

Education

High School Diploma -

Jefferson City High School
Jefferson City, MO
06.1998

Skills

  • Product Knowledge
  • Upselling and Cross-Selling
  • Creative Problem Solving
  • Staff Training
  • Positive and Professional

Timeline

Inside Sales Representative

Frank I Rounds
10.2023 - 11.2024

Inside Sales Representative

Safety-Kleen
11.2019 - Current

Customer Service Representative

Alphabroder
07.2018 - 11.2019

High School Diploma -

Jefferson City High School

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Kenneth Hite