Kenny Lin
Staten Island,NEW YORK
Summary
Dynamic and results-driven professional with experience at KC BBQ & Hotpot, excelling in customer service and communication. Proven ability to enhance team performance and streamline inventory management processes. Recognized for problem-solving skills and fostering a collaborative environment, consistently achieving high levels of guest satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
KC BBQ & Hotpot
08.2023 - 08.2024
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Informed customers about specials, upselling additional food and drink items.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Provided exceptional service to high volume of daily customers.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Stocked service areas with supplies during slow periods.
- Answered phone calls providing information about restaurant services, hours of operation, menu items.
Team Captain
Midwood High School Athletics
03.2024 - 06.2024
- Adhered strictly to rules and regulations of activities department and district.
- Monitored team members' academic progress, providing mentorship and resources to support their educational goals.
- Showed discipline and responsible nature during and outside of competitions.
- Mentored younger athletes, helping develop and improve skills.
- Provided feedback and coaching to help develop skillsets among individual members of the team.
- Reacted to complex game situations quickly and effectively.
- Developed and enforced a code of conduct for team members, promoting discipline, respect, and sportsmanship.
- Maintained open lines of communication between the team and management.
- Accepted constructive criticism from coaches and teammates to improve skills.
- Adhered to play rules and listened to officials.
- Studied competitors to understand different strategies and gain important advantages.
- Exercised strong leadership skills and practiced self-discipline on and off field.
Inventory Assistant
Swift Urgent Care
06.2022 - 08.2022
- Examined, counted and documented inventory levels.
- Led physical counts and reconciled discrepancies to maintain accurate inventory records.
- Coordinated inventory, stocking and ordering.
- Investigated problems with incorrect quantities, prices.
- Conducted regular inventory audits to maintain accuracy.
- Verified accuracy of incoming and outgoing shipments.
Education
BBA - Finace
Baruch College
New York01-2029
High School Diploma -
Midwood High School
Brooklyn06-2024
Skills
- Customer service
- Active Listening
- Team Building
- Problem Solving
- Inventory Management
- Communication
Languages
Spanish
Limited Working
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Team Captain
Midwood High School Athletics
03.2024 - 06.2024
Restaurant Waiter
KC BBQ & Hotpot
08.2023 - 08.2024
Inventory Assistant
Swift Urgent Care
06.2022 - 08.2022
BBA - Finace
Baruch College
High School Diploma -
Midwood High School
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