Kenny Martinez
Douglasville,GA
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
6
6
years of professional experience
Work History
Host
North Italia
02.2025 - Current
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Host
Hyatt
06.2023 - 08.2024
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Provide information about hotel amenities, services, and local attractions
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Collected room deposits, fees, and payments. Handled financial transactions accurately, ensuring proper billing and payment processing.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
Clerk
Quiktrip
08.2019 - 06.2023
- Assisting with cash handling, inventory management, and other operational tasks.
- Retail experience, strong communication skills, patience, self-motivation, and the ability to work with minimal supervision
- Providing quality customer service, completing assigned store tasks, and adhering to operating standards. Includes customer relations, merchandising, store appearance, business operations, and employee support.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05-2026
High School Diploma -
South Cobb HighSchool
Austell, GA05.2020
Skills
- Exceptional communication
- Detail-oriented
- Professional appearance
- Telephone reception
- Foreign language skills
- Team player mentality
Languages
Spanish
Native or Bilingual
Timeline
Host
North Italia
02.2025 - Current
Host
Hyatt
06.2023 - 08.2024
Clerk
Quiktrip
08.2019 - 06.2023
Bachelor of Science - Psychology
Kennesaw State University
High School Diploma -
South Cobb HighSchool
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