Kenny Muhammad
Spring,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
Region Manager, Customer Service
Entergy Texas
The Woodlands, TX
09.2023 - Current
- Fostered a collaborative working environment to encourage knowledge sharing, skill development, and continuous improvement across teams.
- Delivered comprehensive reports on regional performance metrics, enabling senior management to make informed decisions regarding resource allocation and business strategy adjustments.
- Developed a strong regional team through effective recruitment, training, and performance management initiatives.
- Coordinated cross-functional teams to drive synergies, improve communication, and streamline workflows across various departments within the region.
- Championed corporate social responsibility initiatives within the region to enhance brand reputation while delivering meaningful impact on local communities served by our organization.
- Monitored performance indicators closely both quantitatively and qualitatively to identify areas for improvement and provide actionable insights.
Manager, Work Management
Entergy Texas
Beaumont, TX
12.2021 - 09.2023
- Promotes partnership for state prioritization initiatives through Regions and State
- Advocates priorities of work for maximum resource optimization
- Strives to utilize fixed cost Entergy resources to diminish financial impact on capital and operational budget
- Ensures resources across all areas are scheduled against highest priorities within the Network and Region and Construction groups across the state
- Provides oversight, analysis, and recommendations that impact priorities
- Works closely with the Engineering and Asset Management groups to develop working forecast based upon revenue, mandated, and approved internal identified projects for optimal contract resource plan
- Provides oversight to the Work Management staff for prioritizing and scheduling to ensure all large projects, over man-hour threshold, are scheduled to optimum resource group (Network; C&D CTC)
- Provides oversight to the Work Management staff for prioritization, coordination, execution and tracking of reliability improvement programs as identified by the Asset Management group
- Partners with the Asset Management group to administer and execute reliability improvement plans throughout the state
- Provides status reports and scorecards: Contract resource spending forecast; Project construction and timeline status
- Supports the Storm Response program, including preparedness and training initiatives
- Supports Operations leadership in overall operations.
Customer Service Manager I
Entergy Arkansas
Conway, AR
07.2018 - 12.2021
- Responsible for maintaining relations with local governmental, business and community constituents, managing local media, complaint/issue resolution and overall responsibility for improving customer service in the region
- Interact with business and economic development group on site selection opportunities
- Oversee managed customer accounts within the region
- Responsible for external facing during storms and emergency response
- Provide leadership and coordination between operations and engineering to provide seamless service to customers and external constituents.
Engineering Associate II
Entergy Arkansas
Conway, AR
04.2015 - 07.2018
- Responsible for meeting with customers to determine electric needs and requirements
- Negotiate terms for electric service delivery
- Prepare work request for revenue and improvement projects
- Stake pole lines, acquire Right of Way easements, prepare cost estimates, prepare construction drawings, and coordinate other pre-construction activities
- Assist with storm restoration efforts both local and out of town.
Education
Bachelor's Degree -
University of AR at Little Rock
Little Rock, AR05.2007
Skills
- Data-driven decision-making
- Team Leadership
- Strategic Planning
- Interpersonal Relations
- MS Office
- Customer Service
- Staff Training and Development
- Cross-functional Team Coordination
Timeline
Region Manager, Customer Service
Entergy Texas
09.2023 - Current
Manager, Work Management
Entergy Texas
12.2021 - 09.2023
Customer Service Manager I
Entergy Arkansas
07.2018 - 12.2021
Engineering Associate II
Entergy Arkansas
04.2015 - 07.2018
Bachelor's Degree -
University of AR at Little Rock
References
References available upon request
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