Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline

Kenny Osorio Bustos

Elizabeth,NJ
If you really look closely, most overnight successes took a long time.
Steve Jobs

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Sales Lead Keyholder

Under Armour
11.2021 - 11.2023
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Completed store opening and closing procedures.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Trained and mentored new employees.
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Counted out cash drawers and balanced totals.
  • Opened inventory boxes and restocked shelves.
  • Opened and closed store 1-4 days per week by counting registers, making deposits, and storing and filing all daily paperwork.

Sales Floor Supervisor

The North Face Inc.
11.2022 - Current
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Overcame objections and closed sales while following company policies and legal requirements.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
  • Demonstrated product and answered questions for prospective customers
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly

Restaurant Waiter

Tequila Bistro
07.2021 - 10.2021
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Trained new servers on restaurant policies and procedures.
  • Answered customers' questions, recommended items, and recorded order information.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Met with chef to review daily specials and menu changes.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

High School Diploma -

John E Dwyer Technology Academy , 123 Pearl St Elizabeth Nj 07202
06.2022
  • Honoree of junior honor society
  • Completed AP course in Spanish literature

Skills

  • Area Recovery
  • Originality and Creativity
  • Revenue Generation
  • Inventory Oversight
  • Customer Transactions
  • Maintaining Clean Work Areas
  • Retail Staff Management
  • Customer Loyalty
  • POS Inventory System Operation
  • Retail Industry Experience
  • Organize Inventory
  • New Employee Orientation
  • Flexible and Adaptable
  • Training and Development
  • Cash Register Operations
  • Product Presentation
  • Inventory Accuracy
  • Rewards Programs

Languages

Spanish
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sales Floor Supervisor - The North Face Inc.
11.2022 - Current
Sales Lead Keyholder - Under Armour
11.2021 - 11.2023
Restaurant Waiter - Tequila Bistro
07.2021 - 10.2021
John E Dwyer Technology Academy - High School Diploma,

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