Kenny Rodriguez
Kissimmee,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Bar Angie. Proven track record in enhancing guest experiences through effective problem-solving and menu memorization. Adept at managing high-volume dining environments while maintaining quality control and fostering team collaboration.
Overview
6
6
years of professional experience
Work History
Server
Bar Angie
Washington, DC
04.2025 - 11.2025
- Resolved customer complaints promptly, maintaining positive dining experiences and fostering loyalty among patrons.
- Collaborated with management to streamline workflow processes, improving operational efficiency during peak hours.
- Maintained compliance with health and safety regulations, ensuring cleanliness and organization of dining area and service stations.
- Assisted in inventory management, tracking stock levels, and placing orders to guarantee availability of menu items at all times.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Balos Estiatorio
Washington, DC
03.2025 - 11.2025
- Delivered high-quality customer service, ensuring satisfaction and repeat business in a fast-paced environment.
- Managed guest orders efficiently, coordinating with kitchen staff for timely food preparation and delivery.
- Trained and mentored new servers, enhancing team performance and service quality through effective onboarding practices.
- Implemented menu knowledge strategies, increasing upselling opportunities and promoting daily specials to enhance guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Food Server Assistant
The Cheescake Factory
Washington, DC
04.2024 - 03.2025
- Assisted servers in delivering food and beverages promptly to enhance guest satisfaction.
- Maintained cleanliness of dining areas, ensuring a welcoming environment for patrons.
- Supported inventory management by restocking supplies and organizing storage areas efficiently.
- Collaborated with kitchen staff to expedite orders and minimize wait times for guests.
- Monitored dining room activities to identify customer needs and provide timely assistance.
- Resolved guest inquiries and concerns professionally, contributing to positive dining experiences.
Store Manager
New Era Cap Ec
Guayaquil, Ecuador
06.2021 - 11.2023
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies through diligent monitoring and organization.
- Trained and mentored team members, fostering a collaborative work environment and enhancing service delivery.
- Implemented marketing strategies that increased foot traffic and promoted brand awareness within the community.
- Analyzed sales data to identify trends, driving strategic adjustments for improved product placement and promotions.
- Developed staff schedules to align with peak hours, boosting productivity and maintaining workforce efficiency.
- Resolved customer complaints effectively, improving overall shopping experience and building customer loyalty.
- Collaborated with upper management on strategic planning initiatives to enhance store profitability and operational efficiency.
- Managed inventory control, cash control, and store opening and closing procedures.
Retail Sales Advisor
Koaj
Guayaquil, Ecuador
09.2020 - 04.2021
- Assisted customers with product selection and purchase decisions, enhancing overall shopping experience.
- Executed daily sales transactions accurately using POS systems, ensuring efficient checkout processes.
- Maintained organized merchandise displays, contributing to improved product visibility and customer engagement.
- Adapted quickly to changing store promotions and inventory levels, supporting dynamic sales strategies.
- Collaborated with team members to achieve store goals, fostering a positive and productive work environment.
Entertainment Staff Member
Hotel Decameron S.A
Esmeraldas, Ecuador
12.2019 - 06.2020
- Assisted in planning and executing entertainment activities for guests.
- Coordinated events, ensuring seamless execution and guest satisfaction.
- Engaged with guests to enhance their experience through interactive activities.
- Managed equipment setup and breakdown for various entertainment programs.
- Enhanced audience experience by facilitating engaging and interactive activities during live events.
Education
No Degree - Social Communicator.
Universidad Estatal De Guayaquil
Guayaquil, Ecuador High School Diploma - Diversified
Unidad Educativa “JJO”
Guayaquil, Ecuador02.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Safe food handling
- Menu memorization
- High volume dining
- Sales techniques
- Quality control
- Point of sale operation
- Dining area maintenance
- Beverage preparation
- Foreign language proficiency
- Bill computation
- Wine service
- Liquor, wine, and food service
- Point of sale (POS) system operations
- POS operation
- Team player
- Problem-solving
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Bar Angie
04.2025 - 11.2025
Server
Balos Estiatorio
03.2025 - 11.2025
Food Server Assistant
The Cheescake Factory
04.2024 - 03.2025
Store Manager
New Era Cap Ec
06.2021 - 11.2023
Retail Sales Advisor
Koaj
09.2020 - 04.2021
Entertainment Staff Member
Hotel Decameron S.A
12.2019 - 06.2020
No Degree - Social Communicator.
Universidad Estatal De Guayaquil
High School Diploma - Diversified
Unidad Educativa “JJO”