Kenny Vazquez Osoria
Kyle
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
AutoZone
Austin
02.2023 - Current
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Education
High School Diploma -
Johnson High School
Buda, TX05-2025
Skills
- Customer service
- Employee training
- Project management
- Team collaboration
Languages
Spanish
Native/ Bilingual
Certification
- Have some ASE certification accomplish
Knowledge
Know the basic for automotive repair and fixed like oil changes, spark plugs changes, also air filter and cabin filter replacements.
Timeline
Customer Service Manager
AutoZone
02.2023 - Current
High School Diploma -
Johnson High School