Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kenny Duong Pham

Wichita

Summary

Dynamic and results-driven professional with a proven track record at ICT Leaf Tea House, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction and improving operational efficiency through strategic problem-solving and effective money handling. Committed to fostering positive work environments and achieving organizational goals.

Overview

4
4
years of professional experience

Work History

Assistant Manager

ICT Leaf Tea House
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Warehouse Stocker

Walmart
11.2023 - 01.2024
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed routine maintenance checks on material handling equipment, reporting any issues promptly for repair or replacement.
  • Reduced product damage by implementing proper storage techniques and handling procedures.
  • Checked packages and merchandise for damage and notified vendors.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.

Front Associate

Panera Bread
10.2022 - 03.2023
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Car Hopper

Sonic Drive in
02.2022 - 10.2022
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
  • Memorized orders and maintained [Number]% accuracy in high-traffic times.
  • Ensured a positive dining experience for guests by maintaining a clean and organized outdoor area.

Education

Salina South Highschool
730 E Magnolia Rd Salina, KS 67401

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Goal setting
  • Adaptability and flexibility
  • Strategic thinking

Languages

English
Professional Working
Vietnamese
Limited Working

Timeline

Assistant Manager

ICT Leaf Tea House
03.2024 - Current

Warehouse Stocker

Walmart
11.2023 - 01.2024

Front Associate

Panera Bread
10.2022 - 03.2023

Car Hopper

Sonic Drive in
02.2022 - 10.2022

Salina South Highschool

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