Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Adept at working under pressure, adapting to new situations, and working effectively unsupervised.
Hi, I’m
Kenny Gaudreau
Mount Jackson,VA
Summary
Overview
16
years of professional experience
Work History
Global Ads LLCMount Jackson, VA
Account Manager
01.2022 - Current
Job overview
- Onboard and train Clients on integrated software programs to ensure they are familiar with data reports and troubleshoot software as needed.
- Monitor Client success through the use of various information management programs to ensure lead generation and retention, communicating progress of monthly initiatives.
- Consult with Clients on best business practices to qualify leads and assist in converting to customers.
Navy Federal Credit UnionVienna, VA
Staff Assistant, Branch Manager
04.2015 - 03.2017
Job overview
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Obtained signatures for financial documents and internal and external invoices.
- Made travel arrangements to provide executives seamless reservations for meetings, conferences and seminars.
Navy Federal Credit UnionWinchester, VA
Team Leader
11.2011 - 04.2015
Job overview
- Apply evaluation criteria while consulting with fellow Contact Center Associates to ensure member service oriented conversations were taking place
- Support and train members on the functionalities of using the website and/or Navy Federal Mobile App.
- Ensure any questions about accounts are answered or directed to the appropriate care team, escalate as needed.
Education
American Military University
Certificate from Computer and Information Systems Security
01.2022
University Overview
American Military University
BBA from Entrepreneurial and Small Business
Operations
01.2021
University Overview
Lord Fairfax Community College
Associate of Applied Science from Education
01.2010
University Overview
Skills
- Reliable & Trustworthy
- Tenable Nessus
- Monitoring Computer Viruses
- Protecting Networks
- Managing Security Breaches
- Linux Server
- Reporting and Documentation
- Critical Thinking
- Microsoft Office
- People Skills
- Conflict Resolution
Additional Information
Additional Information
- Competed in Mixed Martial Arts from 2012-2022
Availability
See my work availability
Not Available
Available
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Timeline
Account Manager
Global Ads LLC
01.2022 - Current
Staff Assistant, Branch Manager
Navy Federal Credit Union
04.2015 - 03.2017
Team Leader
Navy Federal Credit Union
11.2011 - 04.2015
American Military University
Certificate from Computer and Information Systems Security
American Military University
BBA from Entrepreneurial and Small Business
Operations
Lord Fairfax Community College
Associate of Applied Science from Education
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