Kenneth Lingenfelter
Las Cruces,NM
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
34
34
years of professional experience
Work History
Customer Experience Manager
Enterprise Rent-A-Car
11.2022 - 08.2023
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Established performance and service goals and held associates accountable for individual performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Area Manager
Enterprise Rent-A-Car
06.2019 - 11.2022
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
Branch Manager
Enterprise Rent-A-Car
11.2015 - 06.2019
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Management Trainee
Enterprise Rent-A-Car
06.2014 - 11.2015
- Participated in sales meetings and presentations to gain knowledge and insight.
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
Medical Support Assistant
Government
04.2012 - 06.2014
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Used government programs to maintain and record patient data and generate reports.
First Sergeant
US Army
11.1989 - 02.2012
- Handled administrative requirements, maintained records and submitted operational reports.
- Led team in developing strategic plans to meet operational objectives.
- Trained and mentored personnel in combat operations and tactics.
- Monitored and assessed mission progress and provided updates to command.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Planned and coordinated tactical movements of personnel and equipment.
- Directed tactical operations in complex and challenging environments.
Education
Bachelor of Science - Management
Park University
Kansas City, MO03.2014
Skills
- Team Leadership
- Staff Management
- Customer Relationship Management
- Sales and Marketing
- Brand Management
- Issue and Conflict Resolution
- Employee Training
- Verbal and Written Communication
- Negotiation
- Managing Multiple Tasks
- Managing Fleet Vehicles
- Income and Expense Management
- Coaching and Mentoring
Timeline
Customer Experience Manager
Enterprise Rent-A-Car
11.2022 - 08.2023
Area Manager
Enterprise Rent-A-Car
06.2019 - 11.2022
Branch Manager
Enterprise Rent-A-Car
11.2015 - 06.2019
Management Trainee
Enterprise Rent-A-Car
06.2014 - 11.2015
Medical Support Assistant
Government
04.2012 - 06.2014
First Sergeant
US Army
11.1989 - 02.2012
Bachelor of Science - Management
Park University
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