Kensia Kassi
Baltimore,MD
Summary
Highly adaptable and motivated individual with a strong work ethic. Thrives in both team-based and individually motivated environments. Proven track record as a performance-driven sales professional. Capable of quickly learning and improving performance to meet and exceed customer demands, concerns, and goals. Sets apart in the industry with exceptional customer service and ability to connect with customers.
Overview
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
09.2023 - 02.2024
- Handled phone inquiries and provided assistance to customers and healthcare professionals.
- Achieved accurate recordkeeping by diligently stocking, labeling, and inventorying medication.
- Streamlined pharmacy workflow through assistance with medication dispensing, labeling, and packaging processes.
- Delivered accurate calculations of dosage, completed prescription fills, and prepared precise prescription labels.
Hostess/Server Assistant
Outback Steakhouse
09.2022 - 05.2023
- Maintained accurate waitlist quotes and efficiently directed guest party seating.
- Enhanced team productivity by taking on tasks outside of assigned duties, including phone support and completing financial transactions
- Collaborated with kitchen staff to ensure accurate order preparation and double-checked all orders prior to delivery
- Demonstrated exceptional customer service skills resulting in a perfect track record of 100% customer satisfaction.
- Averaged over $15,000 in daily sales, continuously surpassing set targets.
Sales Associate Specialist/Lead
American Freight (Sears Outlet) - Appliance, Furniture, Mattress
06.2019 - 01.2021
- Compiled weekly sales reports for senior management to streamline operational processes
- Managed all incoming inquiries and resolved order management or post-sale issues, serving as a primary point of contact for clients.
- Collaborated with territory, regional, and strategic managers to facilitate effective account support and strategic planning
- Devised highly successful digital marketing strategies for a variety of platforms in order to increase customer engagement
- Implemented effective sales strategies to increase revenue at every stage of the sales cycle, from lead generation to closing.
Server
Riderwood Senior Living Community
06.2017 - 04.2019
- Assisted residents in placing orders, explained menu items, and suggested appropriate alternatives for customers with food allergies
- Addressed resident concerns and issues, taking steps to resolve issues and boost customer satisfaction
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Ensured proper organization and stocking of diverse stations including the buffet, salad bar, and service areas
- Provided residents with detailed information on daily specials and menu options, empowering them to confidently select from a variety of appetizers, entrees, and desserts.
Education
High School Diploma -
James Hubert Blake High School
Colesville, MD05.2020
Bachelor of Science - Political Science
Virginia State University
Petersburg, VABachelor of Science - Political Science
University of Maryland, Baltimore County
Baltimore, MD05.2025
Skills
- Customer service
- Sale expertise
- Fluency within three different languages
- High-volume dining
- Cash Handling
- Point of Sale knowledge
- Business Strategy
- Hospitality
- Product and service sales
- Systems and software programs
- High volume transactions
- Workflow Optimization
Languages
French
Native or Bilingual
English
Native or Bilingual
Spanish
Elementary
Timeline
Pharmacy Technician
Walgreens
09.2023 - 02.2024
Hostess/Server Assistant
Outback Steakhouse
09.2022 - 05.2023
Sales Associate Specialist/Lead
American Freight (Sears Outlet) - Appliance, Furniture, Mattress
06.2019 - 01.2021
Server
Riderwood Senior Living Community
06.2017 - 04.2019
High School Diploma -
James Hubert Blake High School
Bachelor of Science - Political Science
Virginia State University
Bachelor of Science - Political Science
University of Maryland, Baltimore County
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