Kent Forsberg
American Canyon,CA
Overview
6
6
years of professional experience
Work History
Server
Waterfront Seafood Grill
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead Mixologist
Napa Valley Distllery
07.2022 - Current
- Enhanced customer satisfaction by creating unique and innovative cocktail recipes tailored to individual preferences.
- Implemented efficient inventory management systems for streamlined ordering and reduced waste.
- Provided exceptional guest experiences through personalized recommendations, engaging interactions, and prompt service.
- Developed comprehensive training programs for new hires, improving staff retention and skill levels.
Adventure Guide
REI
07.2019 - Current
- Enhanced client satisfaction by designing and executing customized adventure experiences tailored to individual interests and abilities.
- Ensured safety of participants by conducting thorough equipment inspections, risk assessments, and providing clear instructions for all activities.
- Developed positive relationships with clients by creating an inclusive, engaging environment during guided tours.
- Increased repeat business through outstanding customer service and attention to detail in planning memorable adventures.
Assistant General Manager
Camomi
06.2018 - 03.2019
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
No Degree - Kinesiology
Napa Valley College
Napa, CASkills
- Health and Safety Compliance
- Team Training and Development
- Exceptional Customer Service
- Strong Leadership Abilities
Timeline
Server
Waterfront Seafood Grill
01.2024 - Current
Lead Mixologist
Napa Valley Distllery
07.2022 - Current
Adventure Guide
REI
07.2019 - Current
Assistant General Manager
Camomi
06.2018 - 03.2019
No Degree - Kinesiology
Napa Valley College
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