Devonda Kelly
McDonough,GA
Summary
Highly efficient Team Leader well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Leader skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
11
11
years of professional experience
Work History
Lead Clerk
United States Postal Office
Atlanta, GA
06.2014 - Current
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Interacted with customers by phone, email or in-person to provide information.
- Used automated mail processing equipment to sort and collate mail.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Monitored performance of junior team members and offered support.
- Loaded and unloaded shipping containers and vehicles.
Customer Service Advocate
Khols Department Store
Atlanta, GA
05.2012 - 12.2012
- Promoted available products and services to customers during service, account management and order calls.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Education
Associate Degree in Nursing - Biology
Georgia State University
Atlanta, GA12.2023
High School diploma -
Banneker High School
Atlanta, GA2010
Skills
- Editing and Proofreading
- Data Recording
- Office Supply Management
- Reliable and Punctual
- Team Collaboration
- Data Entry
- Microsoft Office
- Creative Thinking
- Problem Solving
- Multitasking and Prioritization
- Self-Motivated
Timeline
Lead Clerk
United States Postal Office
06.2014 - Current
Customer Service Advocate
Khols Department Store
05.2012 - 12.2012
Associate Degree in Nursing - Biology
Georgia State University
High School diploma -
Banneker High School