Kent Phelps
Lexington,KY
Summary
Dynamic Therapy Consultant with a proven track record at Nevro, leveraging interpersonal skills and Salesforce knowledge to exceed sales goals and forge strong relationships with healthcare professionals. Expert in team building and problem-solving, achieving continuous improvement in revenue and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Product Support Representative
Brandeis
Lexington, KY
02.2024 - Current
- Reduced response time for support inquiries with effective case management and prioritization.
- Ensured customer retention, addressing their concerns and offering tailored solutions to meet their needs.
- Actively participated in company-sponsored events, representing the brand professionally while engaging potential clients.
- Improved customer satisfaction by efficiently troubleshooting and resolving product issues.
- Increased client retention by consistently exceeding expectations in product support interactions.
- Ensured timely resolution of customer complaints by fostering a culture of accountability within the Quality and Product Support department.
- Reduced customer complaints by providing timely and effective product support to clients.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Increased product support sales by developing and maintaining strong relationships with clients.
Therapy Consultant
Nevro
Lexington, KY
09.2022 - 02.2024
- Guided clinical application for proper placement of medical devices.
- Brought in new leads consistently using strong prospecting and networking abilities.
- Met with physicians, directors and healthcare executives to successfully sell medical devices.
- Cemented relationships with key providers through regular contact and unparalleled support.
- Set ambitious sales goals to drive continuous improvement and achieve ever-higher revenue goals.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Serviced existing accounts on regular basis to maximize revenue.
Associate Sales Rep/Transportation Coordinator
Mountain Enterprises Inc.
Paintsville, KY
06.2021 - 09.2022
- Met sales goals for territory including volume, average selling price, etc.
- Tracked and managed construction activity in territory.
- Managed accounts, created demand for, and sold aggregate products to customers.
- Proficient in use of Sales Force and Quote to Cash.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Oversaw team of about 50 drivers by reviewing performance to promote timely and efficient deliveries and operations.
- Communicated with sales teams to improve productivity.
Student Assistant Coach (Football)
Wofford College
09.2017 - 12.2020
- Motivated athletes by giving encouragement throughout practices.
- Offered suggestions on ways to improve gameplay.
- Prepared field for practice and cleaned up equipment after session ended.
- Planned strategies for each game based on knowledge of opposing team and individual player strengths.
- Managed and broke down film for each game and practice.
Attendant
Phelps & Son Funeral Home
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to all customer inquiries thoroughly and professionally.
- Determined customer needs by asking relevant questions and listening actively to responses.
Education
Bachelor of Arts - Business And Managerial Economics
Wofford College
Spartanburg, SC05.2021
High School Diploma -
Paintsville High School
Paintsville, KY05.2017
Skills
- Interpersonal Skills
- Public Speaking
- Team Building
- Critical Thinking
- Leadership
- Problem Solving
Timeline
Product Support Representative
Brandeis
02.2024 - Current
Therapy Consultant
Nevro
09.2022 - 02.2024
Associate Sales Rep/Transportation Coordinator
Mountain Enterprises Inc.
06.2021 - 09.2022
Student Assistant Coach (Football)
Wofford College
09.2017 - 12.2020
Attendant
Phelps & Son Funeral Home
Bachelor of Arts - Business And Managerial Economics
Wofford College
High School Diploma -
Paintsville High School