Kent Rasmussen
Mulberry,FL
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring interview, investigation and organizational abilities developed over 11-year career in retail to a growth-oriented role.
Overview
7
7
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
12.2021 - Current
- Provided coaching and mentoring to employees.
- Trained and mentored 20 new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Facilitated virtual, in-person and blended learning sessions.
- Built and maintained professional relationships with vendors and suppliers.
- Established and maintained quality control standards.
- Analyzed and evaluated training effectiveness and program outcomes.
Asset Protection Manager
Walmart
11.2019 - 12.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Wrote reports for internal and external crime, burglary, or theft.
- Controlled reduction of loss inventory by protecting company assets.
- Built cross-functional relationships with business partners to reduce losses.
- Monitored paperwork procedures to prevent error-related losses.
- Performed thorough cash audits and deposit investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Collaborated with law enforcement to report crime and suspicious activity.
- Self-motivated, with a strong sense of personal responsibility.
Assistant Store Manager
Walmart
04.2020 - 11.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Assistant Store Manager
Walmart
03.2019 - 04.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Originally brought in by previous market manager to help store achieve academy accreditation
Assistant Store Manager
Walmart
10.2016 - 03.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
Business Administration
Southern New Hampshire University
Hooksett, NH12.2024
No Degree - Real Estate
Abdill Career College Inc
Medford, OR11.2003
Skills
- Improvement Plans
- Business Growth Initiatives
- Operational Planning
- Account Supervision
- Trainer Coaching
- Risk Analysis
- Improve Performance
- Root Cause Analysis
- Inventory Tracking and Management
- Training Team Members
- Safety Culture
- Inventory Accuracy
Timeline
Asset Protection Operations Coach
Walmart
12.2021 - Current
Assistant Store Manager
Walmart
04.2020 - 11.2020
Asset Protection Manager
Walmart
11.2019 - 12.2021
Assistant Store Manager
Walmart
03.2019 - 04.2020
Assistant Store Manager
Walmart
10.2016 - 03.2019
Business Administration
Southern New Hampshire University
No Degree - Real Estate
Abdill Career College Inc
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