Kent Stanley
Phoenix,AZ
Summary
Dynamic professional with a proven track record in customer service and sales, notably at Open Network Exchange. Excelled in complaint resolution and lead generation, enhancing team productivity and customer satisfaction. Skilled in scheduling and maintaining a professional demeanor, consistently achieving goals and driving revenue growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Peckham
12.2023 - 06.2024
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Acquire and maintain knowledge of USPS rules and regulations.
- Assist students, staff, faculty and the general public by phone or email answering questions regarding the application process for an United States Passport.
Sales and Service Representative
Open Network Exchange
04.2022 - 01.2023
- Drove team revenue totals by bringing in top sales numbers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Directly responsible for servicing cruise arrangements for customers.
- Make outbound sales calls while meeting monthly phone and performance standards.
Security
Golden Margarita
09.2021 - 03.2022
- Maintained security and watched for irregular or unusual conditions to avoid security concerns or safety hazards.
- Performed interior and exterior security patrols and checks.
- Validated and verified system security requirements definitions and analyzed system security designs.
- Protected confidentiality of data by using security techniques.
Customer Service Representative
Consumer Cellular
06.2019 - 04.2020
- Responded to customer requests for products, services, and company information.
- Increased efficiency and team productivity by promoting operational best practices.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Implemented and developed customer service training processes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Independent Contract Driver
Uber
09.2016 - 04.2019
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Drove safely in various weather and road conditions to avoid accidents.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
High School Diploma -
Hyde Park Academy
Chicago, IL08-2009
Skills
- Scheduling
- Complaint resolution
- Account updating
- Lead generation
- Escalation management
- Script adherence
- Upselling
- Retail loss prevention
- Promotional support
- Sales trends
- Professional demeanor
- Goal oriented
Accomplishments
United States Navy Veteran
Timeline
Customer Service Representative
Peckham
12.2023 - 06.2024
Sales and Service Representative
Open Network Exchange
04.2022 - 01.2023
Security
Golden Margarita
09.2021 - 03.2022
Customer Service Representative
Consumer Cellular
06.2019 - 04.2020
Independent Contract Driver
Uber
09.2016 - 04.2019
High School Diploma -
Hyde Park Academy
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