Service Manager with a proven track record at Graham Tire Company, excelling in team leadership and customer service management. Skilled in mechanical repairs and workflow management, I effectively train and develop employees, ensuring high-quality service delivery. Recognized for problem-solving abilities, I enhance operational efficiency and customer satisfaction.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Sales and service in medium and heavy duty commercial trucks and Agricultural industrial equipment from mechanical parts and services to tires and advise customers on parts and services required for the needs of the customer. Also coordinate dispatch and organize employees and mobile units for on site services and in house services. Hiring and training techs to ensure jobs are performed correctly and efficiently. Order parts as needed to complete service work schedule mechanical work coordination with technicians
Preforming anything from preventive maintenance to overhauls major and minor doing overheads transmissions clutches rear ends electrical systems brakes wheel seals drive line and other related repairs on commercial trucks. Also trailer repairs and reefer unit repairs welding on steel and aluminum
Technician performed tire related services on commercial and agricultural equipment based from mobile truck. Performed maintenance services on medium and heavy duty trucks light mechanical work on engines. Full suspension work on steer and drive axle and trailers along with full alignments on trucks and trailers. Preformed wheel end service on truck trailer