Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kent Svajdlenka

Grand Island,NE

Summary

Service Manager with a proven track record at Graham Tire Company, excelling in team leadership and customer service management. Skilled in mechanical repairs and workflow management, I effectively train and develop employees, ensuring high-quality service delivery. Recognized for problem-solving abilities, I enhance operational efficiency and customer satisfaction.

Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.

Overview

31
31
years of professional experience

Work History

Service Manager

Graham Tire Company of Grand Island
02.2010 - Current

Sales and service in medium and heavy duty commercial trucks and Agricultural industrial equipment from mechanical parts and services to tires and advise customers on parts and services required for the needs of the customer. Also coordinate dispatch and organize employees and mobile units for on site services and in house services. Hiring and training techs to ensure jobs are performed correctly and efficiently. Order parts as needed to complete service work schedule mechanical work coordination with technicians

Technician

Midwest Express
02.2009 - 02.2010

Preforming anything from preventive maintenance to overhauls major and minor doing overheads transmissions clutches rear ends electrical systems brakes wheel seals drive line and other related repairs on commercial trucks. Also trailer repairs and reefer unit repairs welding on steel and aluminum

Technican

Graham Tire Company
04.1994 - 02.2009

Technician performed tire related services on commercial and agricultural equipment based from mobile truck. Performed maintenance services on medium and heavy duty trucks light mechanical work on engines. Full suspension work on steer and drive axle and trailers along with full alignments on trucks and trailers. Preformed wheel end service on truck trailer

Education

Diploma -

North Loup Jr/Sr High School
Scotia, NE
05.1990

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Critical thinking
  • Customer service
  • Reliable and responsible
  • Customer service management
  • Employee training and development
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership

Timeline

Service Manager

Graham Tire Company of Grand Island
02.2010 - Current

Technician

Midwest Express
02.2009 - 02.2010

Technican

Graham Tire Company
04.1994 - 02.2009

Diploma -

North Loup Jr/Sr High School
Kent Svajdlenka