Kentavius Morris
Greenwood,MS
Summary
Dynamic leader with proven expertise in financial management and team leadership honed at McAlister's Deli. Excelled in stakeholder management, driving team performance, and enhancing customer satisfaction. Achieved significant cost reductions while fostering a culture of continuous improvement and employee engagement. Skilled in marketing and business administration, consistently exceeding performance goals.
Overview
5
5
years of professional experience
Work History
Manager
McAlister's Deli
01.2025 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Customer Service Representative
Apple
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Trained new personnel regarding company operations, policies and services.
Cashier
Walmart
05.2020 - 12.2024
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Bagging merchandise properly and efficiently.
- Keeping the register area clean and organize
Education
Computer And Information Sciences -
Mississippi Valley State University
Itta Bena, MSHattiesburg High School
301 N Hutchinson Ave, Hattiesburg, Ms 3940105.2021
Skills
- Marketing
- Contract management
- Expectation setting
- Stakeholder management
- Employee onboarding
- Lead generation
- Salesforce management
- Financial management
- Shift scheduling
- Business administration
- Risk management
- Team leadership
Timeline
Manager
McAlister's Deli
01.2025 - Current
Customer Service Representative
Apple
06.2023 - Current
Cashier
Walmart
05.2020 - 12.2024
Computer And Information Sciences -
Mississippi Valley State University
Hattiesburg High School
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