Kentel King
National Guard
Pittsburgh,PA
1
Certification
6
years of professional experience
CompTIA A+ certified professional with hands-on technical training and a background in customer service. Adept at communicating complex technical concepts to non-technical users, providing support, and ensuring positive user experiences. Passionate about leveraging new technical skills to deliver reliable IT support in a fast-paced environment. Actively working on my Network+ certification through MedCerts
Work History
Field Technician
5 Months- Conducted comprehensive installation and configuration of satellite receivers and wireless equipment, ensuring optimal performance of home networking devices.
- Diagnosed and resolved Layer 1/Layer 2 network connectivity issues using a structured troubleshooting approach, restoring hardware, software, and network functionality while ensuring minimal service disruption.
- Configured Wi-Fi routers, connected devices to local and verified network performance and internet connectivity.
- Facilitated on-site technical assistance, educating customers on equipment usage and promoting best practices for network management.
- Performed installation and termination of coaxial and Ethernet cabling, prioritizing effective cable management and compliance with industry standards.
Motor Transport Operator
3 Years 9 Months- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control
- Optimized communication with dispatchers using fleet management software, streamlining the scheduling process & enhancing route efficiency
- Operated military vehicle operations for 915 A5 units by enforcing safety protocols including vehicle checks & training drills, resulting in enhanced emergency readiness & improved response time, significantly reducing accident rates & bolstering public safety
- Orchestrated route planning with dispatch teams using MapQuest, achieving a 1-hour improvement in delivery times & enhancing overall operational efficiency
IT Support
4 Months- Assisted FedEx operations by providing technical support by Configuring new devices and assisting end users
- Followed IT security Policies and configuration standards
- Configured BIOS/UEFI settings and device drivers
- Followed IT security policies and configuration standards
- Guided end users through system configurations and issue resolution during inbound technical support calls
- Developed strong rapport with staff members, building trust as a reliable resource for IT support needs.
Equipment Operator
1 Year- Executed safe operations of heavy machinery, including forklifts & dump trucks, to enhance city infrastructure safety & efficiency
- Maximized team productivity & minimized downtime in a fast-paced environment by efficiently managing specialized machinery, including forklifts & dump trucks
- Identify and resolve equipment issues promptly to maintain operational flow.
- Enhanced city project outcomes by implementing precision measuring instruments for accurate equipment handling
- Contribute to infrastructure maintenance with effective problem-solving.
Package Handler
1 Year 7 Months- Followed safety regulations to maintain safe work environment
- Provided successful working within tight deadline and a fast-paced environment
- Enhanced tracking accuracy of item movements by implementing barcode scanners & RFID technology, resulting in a 15% reduction in errors
- Alerted supervisor and coworkers of hazards and other issues for quick resolutions
- Collaborated with team members to foster a positive work environment, enhancing morale and encouraging effective communication
Cashier
2 Years 2 Months- Orchestrated flexible scheduling & additional shifts to meet project deadlines, utilizing strong adaptability, time management, & problem-solving skills
- Streamlined cash register operations for 100 daily transactions, efficiently processing 75% via credit card, ensuring exceptional accuracy & enhancing customer satisfaction
- Optimized order entry & payment processing using the Toast system, enhancing order accuracy & transaction speed, leading to improved customer satisfaction
- Maintained current knowledge of store promotions and highlighted sales to customers
- Analyzed daily sales reports to identify trends, informing inventory management and enhancing product availability for peak hours
Education
IT Network Technician
PC Technician
CDL Class A
Skills
Hardware & Software Troubleshooting
Customer Service
Problem Solving
Data Entry
Windows Linux & Mac OS
Incident Resolution
Inventory Management
System Configuration
Microsoft Azure
Microsoft Deployment Toolkit (MDT)
Microsoft Intune
ServiceNow
Certification
- CompTIA A+ (Plus Series)
- Expires September 15, 2028
Timeline
Field Technician
EchoStar
03.2026 - CurrentRead More
IT Support
Innosource
11.2025 - 03.2026Read More
Equipment Operator
City Of Montgomery
11.2024 - 11.2025Read More
Package Handler
FedEx Ground
03.2023 - 10.2024Read More
Motor Transport Operator
National Guard
11.2022 - CurrentRead More
Cashier
Plant Bae
05.2020 - 07.2022Read More
Carver Senior High School
Read More
H Councill Trenholm State Community College
CDL Class A
Read More
MedCerts
PC Technician
Read More
MedCerts
IT Network Technician
Read More