KENTOYA MITCHELL
Mv Transporation
Los Angeles,CA
14
years of professional experience
Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.
Work History
LAMTA Driver/Transit Bus Operator
1 Year 5 Months- Follow scheduled routes and service requirements while working to maintain safe and dependable transportation.
- Maintain awareness of traffic, passengers, road conditions, and surrounding hazards while operating assigned routes.
- Assisted passengers with boarding, disembarking, and addressing inquiries to ensure a smooth transit experience.
- Collaborated with dispatch to enhance route efficiency and reduce delays.
- Provide courteous customer service to passengers and respond appropriately to questions, requests, and service needs
- Provided courteous customer service, effectively responding to passenger questions, requests, and service needs.
Cashier
1 Year 10 Months- Provide attentive customer service by answering questions, assisting with purchases, and explaining store policies and procedures.
- Supervised daily cash operations and ensured compliance with financial policies.
- Processed returns and exchanges per company policies, contributing to reduced customer wait times through efficient transactions.
- Assist customers with product selection and use suggestive selling techniques to promote add-on sales and loyalty
- Trained and mentored new team members on customer service best practices.
- Provided phone assistance regarding store operations, product information, and order placement to support customer needs.
- Support daily recovery, stocking, and coverage across departments to keep store operations running smoothly.
Health Care Advocate
3 Years 9 Months- Facilitated patient inquiries, resolving issues and enhancing satisfaction through effective call communication.
- Managed high-volume inbound calls to resolve patient inquiries and issues regarding health care.
- Facilitated patient inquiries, resolving issues and enhancing satisfaction through effective call commutation.
- Managed appointment scheduling, optimizing workflows and ensuring timely access to healthcare services.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting patients privacy at all times.
- Managed patient health records using electronic health record (EHR) systems, ensuring data accuracy and confidentiality.
Cashier
11 Months- Processed customer purchases and payments accurately using computerized POS systems.
- Managed cash drawers and balanced daily receipts, ensuring compliance with money handling procedures.
- Provided information and answered customer questions, fostering a professional and welcoming checkout experience.
- Trained new team members on cash register operations, stock procedures, and customer service.
- Trained new team members on cash register operations and customer service, enhancing team readiness and performance.
Home Health Caregiver
5 Years- Assisted patient with daily living activities, ensuring comfort and safety.
- Monitored patient health conditions, reporting changes to healthcare professionals.
- Administered medications accurately, ensuring optimal treatment outcomes for patients.
- Implemented efficiency improvements in daily operations, enhancing patient service delivery.
Education
High School Diploma
Skills
Customer Service
Appointment scheduling
Passenger Safety
Traffic Safety Awareness
HIPAA compliance
Problem solving
Route Optimization
Public Transportation Regulations
Passenger Assistance
Medical terminology
Product recommendations
Section name
- To: mitchellkentoya@gmail.com, Person, Person, Person
- Cc: Person
- Bcc: Person
- Subject: Updated resume
Timeline
LAMTA Driver/Transit Bus Operator
Mv Transporation
05.2025 - CurrentRead More
Cashier
Saks OFF 5TH
05.2023 - 03.2025Read More
Health Care Advocate
Urr Epiphany
05.2020 - 02.2024Read More
Cashier
G&M Oil
04.2018 - 03.2019Read More
Home Health Caregiver
123 Home Care
03.2013 - 03.2018Read More
Manual Arts Senior High School
High School Diploma
Read More