Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
19
19
years of professional experience
Work History
Janitorial Operation Manager
Tropical Smoothie Café's
Charlotte, NC
09.2020 - 01.2024
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Monitored staff performance and addressed issues.
Regional General Manager
KFC
Charlotte, North Carolina
06.2015 - 08.2020
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Prepared staff work schedules and assigned team members to specific duties.
Delegated work to staff, setting priorities and goals.
Ran over 5 KFC in my region.
Oversee daily and weekly operation's.
General Manager
Alliance Beverage Distributing Co
Grand Rapids, MI
05.2009 - 04.2014
Day to day operation.
Handle shift inventory, scheduling and sales.
Recruited, interviewed and hired qualified staff for open positions.
Created schedules and monitored payroll to remain within budget.
Supervised employees through planning, assignments and direction.
Shift Lead Manager
Hulen Packaging, LLC
Fort Worth, TX
01.2005 - 04.2009
Taught staff upselling techniques to meet revenue targets.
Coordinated shift workers for inventory receiving, auditing and restocking.
Upheld company standards and compliance requirements for operations.
Positioned skilled staff in key areas throughout shift to optimize department productivity.
Enhanced operations and boosted productivity through employee training, coaching and assignments.