Kenville Halliday
IT Specialist
Capitol Heights,MD
Summary
Quality-focused IT Specialist with extensive experience in providing all facets of computer support such as troubleshooting, installations, and maintenance. Proven track record of success working as a Technical Support Specialist, Fiber and Cable technician. Adept at working cross-functionally with other team members to deliver exceptional work and meet goals on projects within time and budget. Well-versed in various computer hardware and software technologies and positively impacts all customer interactions and engineering efforts for supported products. PROFESSIONAL ATTRIBUTES Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational network Robust in maintaining accurate daily reports, analyzing them to detect problems, and reporting information to appropriate personnel promptly Proven ability to build customer loyalty and establish rapport with clients using available tools and resources and exceeding company expectations Superior abilities in thoroughly analyzing conditions and reaching independent decisions without undue haste and delay
Overview
3
3
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
Work History
IT Specialist
IDEA Public Charter School
Washington, DC, United States
12.2021 - Current
- Configure, troubleshoot, and manage the company’s network system and provide direct support to users across the organization
- Identify problems in the system, anticipate potential issues, and repair systems and software when necessary
- Serve as the first point of contact for incoming technical service calls and emails and quickly resolve issues and prevent delays
- Set up equipment for employee use, performing or properly installing cables, operating systems, or software
- Create new accounts, reset passwords, and configure access to servers and file management software for users
- Increase overall company performance through improved IT uptime and cost reductions and configure hardware, devices, and software to set up workstations for employees
- Install hardware, software, and other tools and equipment for the school and new versions to eliminate security problems and protect data
Cable Installation Technician
Woodstock JobCorps (Pre Apprentice Program)
Woodstock, Maryland
11.2019 - 11.2021
- Performed maintenance on existing cabling systems and catered to customer demands and responded to their questions and complaints promptly
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings
- Assembled communication equipment such as wiring, switching equipment, and power apparatus
- Collaborated with other workers and customers to resolve issues of deficient communications connections
- Connected components to exterior cable systems and tested connections for adequate power and functional links
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries
- Identified faulty cables and replaced them while following all the cable installation procedures and principles
- ACCOMPLISHMENTS
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Increased the number of resolved job tickets by 92% over the previous year
- Resolved product issues on a regular basis through consumer testing
Education
High School Diploma -
High Point High School
Beltsville, MD 09.2017 - 06.2019
Skills
Leadership
undefinedPROFESSIONAL ATTRIBUTES
- Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational network
- Robust in maintaining accurate daily reports, analyzing them to detect problems, and reporting information to appropriate personnel promptly
- Proven ability to build customer loyalty and establish rapport with clients using available tools and resources and exceeding company expectations
- Superior abilities in thoroughly analyzing conditions and reaching independent decisions without undue haste and delay
TECHNICAL SKILLS
- VoIP Systems
- TCP/IP
- VMware and Oracle VM
- Microsoft Office
- Oracle Microsoft Windows
- LAN
- Network Configuration
- VPN
- WAN
- Wireshark
- Ubuntu
- DNS Lookup
- Mac OS
- Web Servers
- PowerSchool
- Virus Protection
- IP Addressing
- Subnetting
- Fiber Splicing
- Printer Troubleshoot
· Cisco Systems
ACCOMPLISHMENTS
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Increased the number of resolved job tickets by 92% over the previous year
- Resolved product issues on a regular basis through consumer testing
Certification
Certification (CompTIA A+ & CompTIA Network +): IT Help Desk Administrator 2022
REFERENCES
Available upon request
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