Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Committed to upholding highest standards of customer service.
Overview
6
6
years of professional experience
Work History
Bar Lead
Dahlia Lounge
San Francisco, CA
03.2023 - Current
Served high customer volumes during special events, nights, and weekends.
Kept bar presentable and well-stocked to meet customer needs.
Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
Bartender
Aurea Vista Bar & Night Club
05.2021 - 02.2023
Prepare alcoholic and non-alcoholic beverages
Excellent knowledge of mixing, garnishing, and serving drinks
Ability to work in high volume environment while ensuring excellent customer service experience
Private Event Bartender
DLS Events LLC
03.2021 - 12.2021
Set up entire bar for private events
Provided guests with genuine hospitality and excellent service
Knowledgeable of craft and popular beverage recipes
Retail Store Manager
This & That
Chino Hills, CA
09.2018 - 07.2021
Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
Bartender/Server
The Study Pub & Grill
02.2019 - 06.2021
Ensured patrons had an excellent dining experience
Maintained current knowledge of food/beverage menu with ability to upsell
Prepared and served all alcoholic/non alcoholic beverages while working peak sporting seasons
Bartender, Bar Back, Lane Waitress, Snack Bar, CSR at Brunswick Zone of Lakewood and WestminsterBartender, Bar Back, Lane Waitress, Snack Bar, CSR at Brunswick Zone of Lakewood and Westminster