Summary
Overview
Work History
Skills
Languages
Timeline
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Kenya Barcenas

Pacifica,CA

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Committed to upholding highest standards of customer service.

Overview

6
6
years of professional experience

Work History

Bar Lead

Dahlia Lounge
San Francisco, CA
03.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.

Bartender

Aurea Vista Bar & Night Club
05.2021 - 02.2023
  • Prepare alcoholic and non-alcoholic beverages
  • Excellent knowledge of mixing, garnishing, and serving drinks
  • Ability to work in high volume environment while ensuring excellent customer service experience

Private Event Bartender

DLS Events LLC
03.2021 - 12.2021
  • Set up entire bar for private events
  • Provided guests with genuine hospitality and excellent service
  • Knowledgeable of craft and popular beverage recipes

Retail Store Manager

This & That
Chino Hills, CA
09.2018 - 07.2021
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.

Bartender/Server

The Study Pub & Grill
02.2019 - 06.2021
  • Ensured patrons had an excellent dining experience
  • Maintained current knowledge of food/beverage menu with ability to upsell
  • Prepared and served all alcoholic/non alcoholic beverages while working peak sporting seasons

Skills

  • Responsible Serving
  • Cocktail and Beer Recommendations
  • High-Volume Environments
  • Private Events and Catering
  • Staff Leadership
  • Upselling strategies

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Bar Lead

Dahlia Lounge
03.2023 - Current

Bartender

Aurea Vista Bar & Night Club
05.2021 - 02.2023

Private Event Bartender

DLS Events LLC
03.2021 - 12.2021

Bartender/Server

The Study Pub & Grill
02.2019 - 06.2021

Retail Store Manager

This & That
09.2018 - 07.2021
Kenya Barcenas