Kenya Boyd
Las Vegas,NV
Summary
Detail-oriented Compliance and Case Support professional with experience reviewing confidential records, coordinating case workflows, and ensuring regulatory compliance in regulated environments. Criminal Justice student with a strong interest in background screening, investigations support, and ethical case review. Proven ability to manage high-volume caseloads and maintain audit-ready documentation.
Overview
8
8
years of professional experience
Work History
Compliance & Case Support Specialist
Centene
(Remote)
01.2023 - Current
- Assist with intake coordination, and documentation of compliance-driven case workflows.
- Review confidential records for accuracy and completeness
- Ensure adherence to regulatory standards
- Document case activity for audit readiness
- Manage high-volume caseloads in a remote environment.
Customer Service Representative I
Anthem, Inc.
Las Vegas, NV
10.2020 - 01.2023
- Reviewed member documentation
- Analyzed discrepancies
- Applied policy guidelines and documented cases for compliance and audit purposes, while meeting quality and productivity benchmarks.
Customer Service Representative
My Daily Choice
Las Vegas, NV
12.2019 - 10.2020
- Processed account information, refunds, and documentation while maintaining confidentiality and following established procedures.
Member Service Advocate (Temp)
SCAN Health Plan
Long Beach, CA
07.2018 - 10.2019
- Handled escalated cases
- Ensured HIPAA compliance
- Educated members and providers
- Maintained accurate case records
Education
Associate of Science - Criminal Justice
Southern New Hampshire University
Hooksett, NH10-2027
No Degree - Pharmacy Technician
Everest College
Torrance, CA01-2008
Skills
- Customer service
- Data collection
- Customer relationship management
- Identity Verification
- Confidential Record Review
- Regulatory Compliance
- Risk Indicators
- Case Intake
- Quality Assurance
- Secure Case Management
- Remote Operations
Timeline
Compliance & Case Support Specialist
Centene
01.2023 - Current
Customer Service Representative I
Anthem, Inc.
10.2020 - 01.2023
Customer Service Representative
My Daily Choice
12.2019 - 10.2020
Member Service Advocate (Temp)
SCAN Health Plan
07.2018 - 10.2019
Associate of Science - Criminal Justice
Southern New Hampshire University
No Degree - Pharmacy Technician
Everest College