Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kenya Claude

East Haven

Summary

Hardworking and passionate jobseeker with great personal skills and a desire to achieve a solid position. Willing to work hard and committed to achieving all job objectives. A quick learner and someone everyone would like to have on their team.

Overview

7
7
years of professional experience

Work History

Server

Union League Cafe
07.2024 - Current
  • Wine knowledge and pairing expertise
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.

Bartender

Bar Du Central
11.2022 - 04.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and well-organized dining area, contributing to an enjoyable dining experience for guests.

Server

Frog & The Underground
01.2022 - 11.2023
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Barista

Hotelo
02.2021 - 12.2021
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Handled cash transactions accurately, maintaining accountability for daily register balances.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.

Waitress Trainer

Home
01.2018 - 08.2020
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

Bachelor of Science - Environmental Science

Southern Connecticut State University
05.2020

Skills

  • Strong work ethic
  • Problem-solving skills
  • Exceptional customer service
  • Interpersonal communication
  • Adaptability
  • Creativity
  • Customer service
  • Leadership
  • Collaboration
  • Self-motivation
  • Patience and Tolerance
  • Team player attitude
  • Highly reliable

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

Server

Union League Cafe
07.2024 - Current

Bartender

Bar Du Central
11.2022 - 04.2024

Server

Frog & The Underground
01.2022 - 11.2023

Barista

Hotelo
02.2021 - 12.2021

Waitress Trainer

Home
01.2018 - 08.2020

Bachelor of Science - Environmental Science

Southern Connecticut State University

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Kenya Claude