KENYA DICKERSON
Novato,CA
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Seeking a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
South Novato Animal Hospital
12.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Educated customers on special pricing opportunities and company offerings
- Informed customers about billing procedures, processed payments and provided payment option setup assistance
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support
On-Call Handler
The Grateful Dog Pet Boarding
10.2020 - 04.2024
- Cleaned and disinfected cages, kennels, runs, and animal holding areas
- Maintained records of animal feedings, medications administered, and other pertinent information
- Trained new staff members on proper animal handling techniques
- Reduced instances of behavioral issues among dogs by implementing structured routines during daily activities such as feeding, walking, and playing.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
Cashier
Panera Bread
04.2018 - 01.2020
- Greeted customers and answered any questions they had about the store's products and services
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Issued receipts, refunds, credits or change due to customers
- Prepared bagels and other pastries for sale
- Assisted customers in finding the right products to meet their needs
- Processed returns and exchanges of merchandise in accordance with store policies
Softlines Team Member
Target
11.2017 - 01.2018
- Assisted in inventory management for optimal stock levels and reduced shrinkage.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Server
Deer Park Retirement Community
07.2017 - 10.2017
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Uphold high standards of sanitation in accordance with health department regulations
- Served food and beverages to residents and confirmed complete orders
Education
Some College - Veterinary Technology
Santa Rosa Junior College
Santa Rosa, CAHigh School Diploma -
Novato High School
Novato, CA06.2019
Skills
- Complaint resolution
- High-energy attitude
- Account and Call Management
- Proficient in all Microsoft Platforms
- Problem-solving abilities
Accomplishments
- Honor Roll, 2019
- Varsity Cheer Captain Award
References
References available upon request.
Timeline
Customer Service Representative
South Novato Animal Hospital
12.2023 - Current
On-Call Handler
The Grateful Dog Pet Boarding
10.2020 - 04.2024
Cashier
Panera Bread
04.2018 - 01.2020
Softlines Team Member
Target
11.2017 - 01.2018
Server
Deer Park Retirement Community
07.2017 - 10.2017
Some College - Veterinary Technology
Santa Rosa Junior College
High School Diploma -
Novato High School
Similar Profiles
Mikayla Paige SpeerMikayla Paige Speer
Customer Service Representative at South Novato Animal HospitalCustomer Service Representative at South Novato Animal Hospital
Lucy AaldersLucy Aalders
Vet Assistant at South Tower Animal HospitalVet Assistant at South Tower Animal Hospital
Stephanie ClayStephanie Clay
Veterinary Receptionist at South Monroe Animal HospitalVeterinary Receptionist at South Monroe Animal Hospital