Kenya Flemming
Riviera Beach
Summary
Qualified bartender with over 20+ years of experience and robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business and building rapport. Consistently demonstrated skills in customer service excellence enhancing overall guest experience.
Overview
23
23
years of professional experience
Work History
Bartender
The Marriott Resort and Spa
06.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Craft Cocktail Bartender
The Ben Autograph Collection Hotel
09.2022 - 11.2024
- Established rapport with clientele by offering personalized recommendations based on individual tastes and preferences.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons and encouraging repeat business.
- Stayed current on industry trends and emerging mixology techniques to maintain cutting-edge skills as a Craft Cocktail Bartender.
Audio Visual Technician
Encore
05.2022 - 01.2023
- Set up projectors, laptops and microphones for live presentations.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
Technician
Comcast
02.2022 - 05.2022
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Bartender
The Breakers Palm Beach, Inc
09.2004 - 01.2022
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Prepared for events by setting up bar, stocking supplies, and arranging tables.
Lead Server/Trainer
The Ritz Carlton Rose Hall
01.2002 - 01.2004
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
High School Diploma -
Frome Technical High School
Westmoreland, JA06-1995
Skills
- Customer service expertise
- Engaging personality
- Creative mixology
- Cocktail list development
- Craft cocktail preparation
- Strong multitasking
- Team player attitude
- Responsible alcohol service
Timeline
Bartender
The Marriott Resort and Spa
06.2024 - Current
Craft Cocktail Bartender
The Ben Autograph Collection Hotel
09.2022 - 11.2024
Audio Visual Technician
Encore
05.2022 - 01.2023
Technician
Comcast
02.2022 - 05.2022
Bartender
The Breakers Palm Beach, Inc
09.2004 - 01.2022
Lead Server/Trainer
The Ritz Carlton Rose Hall
01.2002 - 01.2004
High School Diploma -
Frome Technical High School
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