Kenya Fleurimond
Hallandale Beach
Summary
Professional and dependable Administrative Representative with strong customer service, communication, and organizational skills. Experienced handling customer inquiries, scheduling appointments, managing office tasks, answering multi-line phone systems, and providing excellent support in fast-paced environments. Skilled in data entry, problem-solving, and maintaining positive client relationships.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ABC Services Company
Miami
05.2023 - Current
- Assisted customers with questions, concerns, and account information by phone and email.
- Maintained accurate customer records and updated information in company databases.
- Managed high call volumes while providing professional and courteous service.
- Resolved customer complaints quickly and efficiently.
Administrative Assistant
XYZ Office Solutions
Hollywood
10.2021 - 05.2023
- Performed daily administrative duties including filing, scheduling, and data entry.
- Answered incoming calls and directed customers to the appropriate departments.
- Prepared reports, documents, and correspondence for management.
- Supported office operations to ensure smooth workflow.
Administrative Representative
Sunrise Administration Center
Hollywood
03.2018 - 06.2021
- Provided administrative support including scheduling appointments, answering phones, and processing documents
- Prepared reports, filed records, and maintained confidential information
- Assisted clients with applications, forms, and general office inquiries
- Coordinated communication between departments to improve workflow efficiency
Office Support Representative
Metro Administrative Solutions
Pembroke Pines
08.2012 - 05.2018
- Assisted supervisors with daily office operations and clerical duties
- Processed paperwork, scanned documents, and maintained organized records
- Scheduled meetings and prepared correspondence for staff and management
- Delivered professional customer service while handling sensitive information
Front Desk Representative
Community Health Administration Office
Miramar
11.2009 - 06.2012
- Welcomed visitors and directed clients to appropriate departments
- Managed multi-line phone systems and responded to email inquiries
- Entered and verified customer information with strong attention to detail
- Supported office operations by organizing files and maintaining office supplies
Education
Eminence High School
Eminence, KYSkills
- Customer Service
- Administrative Support
- Call Center Operations
- Data Entry
- Record Management
- Call Handling
- Microsoft Office (Word, Excel, Outlook)
- Appointment Scheduling
- Phone & Email Communication
- Filing & Record Keeping
- Problem Resolution
- Team Collaboration
- Time Management
- Multitasking
Certification
- Customer Service Certification
- Microsoft Office Training
- Call Center Training
References
References available upon request.
Timeline
Customer Service Representative
ABC Services Company
05.2023 - Current
Administrative Assistant
XYZ Office Solutions
10.2021 - 05.2023
Administrative Representative
Sunrise Administration Center
03.2018 - 06.2021
Office Support Representative
Metro Administrative Solutions
08.2012 - 05.2018
Front Desk Representative
Community Health Administration Office
11.2009 - 06.2012
Eminence High School