Kenya Holmes
Memphis,TN
Summary
Dynamic and dedicated professional with a strong background in customer service and meal service at Compass Group USA. Proven ability to enhance customer satisfaction through exceptional service and effective training. Skilled in safety compliance and time management, consistently delivering high-quality experiences while fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Patient Dining Associate
Compass Group USA
05.2025 - Current
- Served meals and beverages to guests promptly and courteously.
- Maintained cleanliness and organization of dining areas and service stations.
- Assisted with setting up dining room for events, ensuring all supplies were in place.
- Collaborated with kitchen staff to streamline food service operations during peak hours.
- Followed safety and sanitation protocols to maintain compliance with health standards.
- Supported training of new associates on service procedures and customer interaction techniques.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
Work From Home Agent
Assurant
01.2023 - 03.2024
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed multiple tasks simultaneously while maintaining high levels of accuracy in data entry.
- Assisted customers with claims processing, ensuring compliance with company policies and procedures.
- Utilized CRM systems to track client interactions and document resolutions effectively.
- Collaborated with team members to streamline communication processes, enhancing overall service delivery.
- Analyzed customer feedback to identify areas for improvement in service offerings and support systems.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
Caregiver
In Home Supportive Services
06.2020 - 01.2023
- Assisted clients with daily living activities, promoting independence and comfort.
- Monitored client health and well-being, reporting changes to healthcare professionals promptly.
- Developed and maintained positive relationships with clients, enhancing emotional support.
- Implemented personalized care plans in collaboration with multidisciplinary teams.
- Collaborated with families to address concerns and ensure comprehensive care delivery.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
High School Diploma -
Kipp Memphis Colligate High School
Memphis, TNSkills
Customer service
Meal service
Safety compliance
Food presentation
Training and development
Time management
Timeline
Patient Dining Associate
Compass Group USA
05.2025 - Current
Work From Home Agent
Assurant
01.2023 - 03.2024
Caregiver
In Home Supportive Services
06.2020 - 01.2023
High School Diploma -
Kipp Memphis Colligate High School