Kenya Johnson
Tampa,FL
Summary
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
12
12
years of professional experience
Work History
Hotel Front Desk Clerk
Holiday Inn Express Hotel
06.2023 - Current
- Managed guest check-ins and check-outs efficiently, ensuring a seamless experience for all visitors.
- Assisted guests with inquiries, providing accurate information about hotel amenities and local attractions.
- Processed reservations through property management system, maintaining up-to-date availability and booking accuracy.
- Resolved guest complaints promptly, enhancing customer satisfaction and fostering positive relationships.
- Trained new front desk staff on procedures, improving team efficiency and service quality.
- Collaborated with housekeeping to ensure timely room readiness and adherence to cleanliness standards.
Sales Agent
T-Mobile
09.2024 - 12.2024
- Developed and executed personalized sales strategies to enhance customer engagement and satisfaction.
- Trained and mentored new sales agents, fostering a collaborative team environment.
- Analyzed customer needs to recommend tailored mobile solutions, increasing conversion rates.
- Utilized CRM systems to track customer interactions and streamline follow-up processes.
Call Center Representative
Macys Credit And Customer Service
08.2021 - 05.2023
- Resolved customer inquiries efficiently, providing accurate information and support.
- Processed credit applications and account updates with attention to detail.
- Assisted in training new representatives on company policies and systems.
- Enhanced customer satisfaction by addressing concerns promptly and effectively.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Hotel Front Desk Clerk
Holiday Inn Suites
03.2018 - 08.2021
- Monitored billing processes for accuracy, addressing discrepancies to maintain financial integrity.
- Implemented feedback systems to gather guest insights, contributing to service improvement initiatives.
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Sales Associate
Paradies Lagardere
08.2017 - 04.2018
- Monitored sales floor for cleanliness and organization, enhancing overall shopping experience.
- Analyzed sales trends to provide insights for inventory adjustments and merchandising strategies.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Wawa
04.2014 - 08.2017
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Maintained product knowledge to assist customers in making informed purchase decisions.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Collaborated with team members to optimize inventory management and restocking procedures.
- Trained new associates on operational procedures and customer engagement strategies.
- Implemented promotional displays to drive sales and increase customer interest in products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
C Leon King High School
Tampa, FL06-2013
Skills
- Customer service
- Payment handling
- Microsoft office
- Guest reception
- Professional appearance
- Teamwork orientation
- Reservations
- Basic accounting
- Time management
- Relationship building
- Greeting guests
Timeline
Sales Agent
T-Mobile
09.2024 - 12.2024
Hotel Front Desk Clerk
Holiday Inn Express Hotel
06.2023 - Current
Call Center Representative
Macys Credit And Customer Service
08.2021 - 05.2023
Hotel Front Desk Clerk
Holiday Inn Suites
03.2018 - 08.2021
Sales Associate
Paradies Lagardere
08.2017 - 04.2018
Sales Associate
Wawa
04.2014 - 08.2017
High School Diploma -
C Leon King High School