Kenya Johnson
CHARLOTTE,NC
Summary
Healthcare professional with extensive experience in patient care and service optimization. Proven ability to enhance patient satisfaction through effective communication and issue resolution. Known for strong team collaboration and flexibility in dynamic healthcare settings. Skilled in patient communication and administrative tasks, embodying reliability and adaptability.
Overview
1
1
year of post-secondary education
17
17
years of professional experience
Work History
Medical Administrative Assistant
AFC Urgent Care
10.2025 - 01.2026
- Coordinated patient scheduling and managed appointment calendars, ensuring efficient clinic operations and timely patient care.
- Managed patient scheduling and appointment coordination to enhance office workflow and improve patient experience.
- Provided exceptional customer service to patients, promptly addressing concerns to foster satisfaction and loyalty.
- Processed insurance claims and verified patient eligibility for services, ensuring compliance with regulations.
- Provided comprehensive administrative support through efficient management of front desk duties such as greeting visitors, answering phone calls, and directing inquiries appropriately.
Patient Care Representative (Patient Care Rep)
Kings County Hospital
04.2010 - 09.2025
- Coordinated communication between patients and healthcare providers, enhancing appointment scheduling efficiency.
- Improved communication between patients, families, and medical staff through regular updates and thorough explanations of treatment plans.
- Facilitated communication between patients, families, and medical staff through regular updates and clear explanations of treatment plans.
- Coordinated communication between patients and healthcare providers, streamlining appointment scheduling processes.
- Conducted pre-appointment confirmation calls, minimizing no-shows and optimizing appointment scheduling.
Medical Receptionist
Long Island College Hospital
01.2009 - 03.2010
- Coordinated patient scheduling and confirmed appointments, optimizing clinic operations.
- Executed insurance verification and registered patients, ensuring precise data entry and compliance.
- Handled high call volumes, directing inquiries to appropriate departments while providing courteous assistance.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
High School Diploma -
Central Piedmont Community College
Charlotte, NC 04.2025 - 09.2026
Skills
- Patient scheduling
- Appointment coordination
- Patient registration
- Insurance verification
- Claims processing
- Medical billing
- Front desk operations
- HIPAA compliance
- Patient confidentiality adherence
- Call Center Experience
- Patient relations
- Professional communication
- Problem solving
- Team collaboration
Timeline
Medical Administrative Assistant
AFC Urgent Care
10.2025 - 01.2026
High School Diploma -
Central Piedmont Community College
04.2025 - 09.2026
Patient Care Representative (Patient Care Rep)
Kings County Hospital
04.2010 - 09.2025
Medical Receptionist
Long Island College Hospital
01.2009 - 03.2010