Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenya Lee

Laplace,LA

Summary

Professional in medical documentation with expertise in analyzing and reviewing clinical records. Skilled in ensuring accuracy, compliance, and confidentiality of healthcare information. Strong collaborator, adaptable to changing needs, and results-driven. Proficient in electronic health records systems and medical terminology, with keen eye for detail and problem-solving.

Overview

22
22
years of professional experience

Work History

Waitress

Waffle House
08.2016 - 04.2022
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

DSW Worker

Alpha Resources Ltd.
12.2011 - 07.2016
  • Conversed, entertained and read aloud to clients to promote mental health and alertness.
  • Stimulated clients during in-house activities by conducting therapeutic exercises such as recreational games, physical exercises and occupational arts and crafts.
  • Completed home management tasks by preparing meals, grocery shopping and cleaning.
  • Analyzed overall client performance to recommend specific plan goals.

Waitress

Shoneys Restaurant
11.2006 - 09.2011
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Medical Record Reviewer

St.Francis Medical Center
08.2003 - 09.2006
  • Provided timely feedback to healthcare professionals regarding any issues identified within their documentation, fostering continuous improvement.
  • Collaborated with healthcare providers to obtain necessary records and address discrepancies, resulting in comprehensive reviews.
  • Supported legal teams by providing expert witness testimony in cases involving disputes related to medical records or treatment plans.
  • Conducted detailed audits on medical records to identify errors, leading to improved accuracy and quality assurance.

Cashier

Winn Dixie Supermarket
09.2001 - 05.2003
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Firewatch and Whole Watch

Shell
04.2000 - 07.2001
  • Sounded alarm to alert work personnel of fire and relayed coordinates of estimated location.
  • Interacted effectively with members of work crew using cell phones, two-way radios and other communication devices.
  • Utilized closed circuit cameras and binoculars to obtain better views of perimeter areas.
  • Implemented fire safety plan and altered it depending upon weather, work location and other conditions.

Education

GED -

Hahnville High School
Boutte, LA
05.2002

Skills

  • Monitoring Alcohol Consumption
  • Professional Service Standards
  • Delegating Assignments and Tasks
  • Handling Difficult Customers
  • Strong multitasking
  • Customer Support

Timeline

Waitress

Waffle House
08.2016 - 04.2022

DSW Worker

Alpha Resources Ltd.
12.2011 - 07.2016

Waitress

Shoneys Restaurant
11.2006 - 09.2011

Medical Record Reviewer

St.Francis Medical Center
08.2003 - 09.2006

Cashier

Winn Dixie Supermarket
09.2001 - 05.2003

Firewatch and Whole Watch

Shell
04.2000 - 07.2001

GED -

Hahnville High School

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Kenya Lee