Kenya Lykes
Virginia Beach,VA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Polite and accommodating professional bringing several years of experience in hospitality settings. Sincere and helpful when working with guests, families, and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Planet Fitness
Virginia Beach, VA
10.2024 - Current
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Assisted in the management of the company's social media accounts.
- Input customer data into reservation systems and updated to reflect membership changes.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Prepared daily shift close reports.
- Received incoming calls and coordinated with staff to fulfill member requests.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Investigated and analyzed client complaints to identify and resolve issues.
- Updated and maintained office policies and procedures.
- Collated, bound and stored computer-generated reports.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Maintained a clean and organized reception area to uphold company image.
- Compiled and prepared reports and documents as requested.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
Pastry Chef
Food Lion
Wallace , NC
08.2023 - 10.2024
- Coached new staff on policies, procedures and performance strategies.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Maintained strict adherence to food safety and sanitation standards, passing all inspections.
- Customized items for seasonal offerings, special events and personal requests.
- Provided guidance and mentorship to junior bakery staff members.
- Supervised preparation and presentation of desserts for catered events.
- Analyzed customer feedback data to identify areas for improvement in product offerings or processes.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Decorated cakes with intricate designs and patterns.
- Implemented cost-control measures, effectively decreasing dessert production expenses.
- Developed special menu items to improve business offerings.
- Implemented a system for tracking and minimizing food waste in the pastry department.
- Monitored food quality and safety standards in the kitchen.
- Combined ingredients by hand and with electric mixing equipment.
- Inspected finished goods before packaging them up for sale or delivery.
- Streamlined bakery operations, increasing productivity without sacrificing quality.
- Trained kitchen workers on culinary techniques.
- Managed time efficiently to produce high-quality goods within tight deadlines.
- Collaborated with other chefs in developing new recipes for pastries and desserts.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Designed and maintained a clean, organized, and efficient pastry kitchen layout.
- Created new recipes using available ingredients and for special occasions.
- Ordered necessary supplies to maintain adequate inventory levels of baking ingredients.
Sales Associate
Bath & Body Works
Jacksonville, NC
01.2021 - 07.2023
- Assessed customer needs to provide assistance and information on product features.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Placed special orders or called other stores to find desired items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Recommended, selected and located merchandise based on customer desires.
- Prepared merchandise for purchase or rental.
- Processed transactions using a point-of-sale system.
- Adhered to company initiatives and achieved established goals.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Conducted inventories on a regular basis to track stock levels.
- Worked with fellow sales team members to achieve group targets.
Warehouse Packer
House of Raeford Farms
Wallace , NC
01.2019 - 12.2020
- Provided support in receiving large shipments by breaking down bulk cases into smaller quantities.
- Inspected outgoing shipments to maintain quality assurance standards.
- Stretched wrap and move skids to finished goods staging area.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Assembled cartons, crates, and containers to prepare for shipping.
- Transported goods between different departments using material handling equipment.
- Organized warehouse inventory and stocked shelves with incoming deliveries.
- Received incoming shipments, inspected contents, compared against invoices and purchase orders.
- Inspected finished product packaging for quality assurance before sending out orders.
- Stamped price tags on merchandise, referring to official price lists.
- Resolved packing issues promptly to avoid delays in the shipping process.
- Followed safety procedures while operating machinery and equipment.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Sales Associate
Follett Higher Education Group
Columbia , SC
07.2017 - 01.2019
- Assessed customer needs to provide assistance and information on product features.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Developed promotional strategies to increase sales volume.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Placed special orders or called other stores to find desired items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained up-to-date knowledge of store merchandise and policies.
- Demonstrated product features and benefits for customers' needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Tracked sales performance metrics to identify trends in market place.
- Recommended, selected and located merchandise based on customer desires.
- Prepared merchandise for purchase or rental.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Answered incoming telephone calls to provide store, products and services information.
Education
Bachelor of Arts - Business Administration And Management
Regent University
Virginia Beach, VA05-2026
Skills
- Mail distribution
- Appointment confirmation
- Mail coordination
- Correspondence drafting
- Spreadsheet tracking
- Correspondence typing
- Departmental support
- Issue handling
- Oral and writing communication
- Supply management
- Document management
- Call routing
- Mail sorting
- Office administration
- Meeting arrangements
- Initiative-taking
- Bookkeeping
- Multi-line telephone systems
- Effective planning
- Inventory control
- Front office management
- Word processing
- Call forwarding
- Mail handling
- Fluent in English and spanish
- Customer assistance and interaction
- Basic accounting
- Cash handling
- Listening skills
- Task delegation
- Verbal and written communication
- Customer service
- Technical support
- Filing and sorting
- Business administration
- Multitasking and organization
- Time management
- Data entry
- Email and telephone decorum
- Conference room scheduling
- Telephone etiquette
- Administrative skills
- Strategic planning
- Meeting scheduling
- Team collaboration
- File management
- Hospitality best practices
- Attention to detail
- Expense reporting
- Package and mail receipt
Languages
Spanish
Native/ Bilingual
Accomplishments
- 2017 School of Honors inductee
- Graduated high school at the age of 16 years old in 2016
- Awarded over $20,000 in non institutional academic scholarships.
- Trustee club scholarship recipient
- 2016-2017 Student Ambassador
- 2016 Pre-health Club Member
Affiliations
- 2016 Member of the Pre-health Club
- College Athletic
- I assisted in the Big Brother Big sister program
- Volunteered at the Youth Club Ministries for the less fortunate
Timeline
Front Desk Receptionist
Planet Fitness
10.2024 - Current
Pastry Chef
Food Lion
08.2023 - 10.2024
Sales Associate
Bath & Body Works
01.2021 - 07.2023
Warehouse Packer
House of Raeford Farms
01.2019 - 12.2020
Sales Associate
Follett Higher Education Group
07.2017 - 01.2019
Bachelor of Arts - Business Administration And Management
Regent University