Kenya Lyles

Operated school van, ensuring safe and timely transportation of students to and from school.

Conducted detailed inspections and maintained documentation to uphold safety standards and regulatory compliance.

Communicated schedules, procedures, and safety expectations to students and parents, fostering understanding and compliance.

Maintained composure in high-stress or unexpected situations.

• Delivered exceptional customer service to ensure smooth boarding and disembarking for passengers.
• Resolved passenger inquiries and complaints, positively influencing public perception of transit agency.
• Maintained communication with dispatch regarding route adjustments and passenger needs.
• Oversaw fare collection operations to ensure accurate transaction documentation.
• Reported accidents or incidents promptly to enable swift resolution and maintain safety standards.

• Cultivated strong customer relationships by providing tailored financial solutions.
• Educated customers about banking products and services, fostering informed decision-making.
• Resolved customer inquiries regarding accounts and transactions in a timely and efficient manner.
• Communicated effectively to swiftly address and resolve customer issues.
• Accurately processed various loans and banking applications in line with compliance standards.
• Ensured strict compliance with regulations and adherence to company policies throughout operations.

• Managed customer accounts to achieve timely collections and resolve disputes effectively.
• Met demands of busy collections group by performing high volume of daily calls.
• Educated customers on account terms and repayment options during interactions.
• Assisted customers facing financial hardship by providing tailored payment plans and solutions that met their needs.
• Maintained compliance with relevant laws and regulations in collections practices.
• Utilized Citibank's software to track account statuses and update records.

• Delivered high-level administrative support to president/CEO, facilitating smooth daily operations.
• Oversaw executive calendar management and interview scheduling while supporting additional administrative staff.
• Organized meetings, conferences, job fairs, and new-hire orientations with detailed agendas and materials.
• Generated expense reports and monthly departmental reports through thorough data collection and analysis.
• Sustained office supplies and equipment while managing vendor relationships for operational efficiency.