Kenya Mitchell
Fredericksburg,United States (+1)
Summary
Dedicated Trainer successful at working with personalities and coordinating training delivery preparation activities. Conducted training and upgraded functionality based on participant feedback. Excellent organizational and time management skills.
Overview
8
8
years of professional experience
Work History
Certified Server Trainer
Longhorn Steakhouse
05.2019 - Current
- Evaluated skills assessment and observations to review effectiveness of training material.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Observed participants and provided corrective measures for skill improvement.
- Modeled role-play scenarios to provide visual demonstration of serving to patrons.
Certified Server Trainer
Carrabba's Italian Grill
03.2017 - 05.2019
- Evaluated skills assessment and observations to review effectiveness of training material.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
- Observed participants and provided corrective measures for skill improvement.
- Modeled role-play scenarios to provide visual demonstration of serving to patrons.
Waitress Trainer
Ruby Tuesday
08.2015 - 03.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
Education
Bachelor of Arts - Elementary Education
Liberty University
Lynchburg, VA05.2025
Associate of Arts - General Studies
Germanna Community College
Fredericksburg, VA12.2018
Skills
- Customer Service
- Policy Enforcement
- Team Member Training
- New Employee Mentoring
- Service Prioritization
- Server Management
- Proficient in Microsoft Office
Languages
Spanish
Elementary
Timeline
Certified Server Trainer
Longhorn Steakhouse
05.2019 - Current
Certified Server Trainer
Carrabba's Italian Grill
03.2017 - 05.2019
Waitress Trainer
Ruby Tuesday
08.2015 - 03.2017
Bachelor of Arts - Elementary Education
Liberty University
Associate of Arts - General Studies
Germanna Community College
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