Kenya Ponce
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Dispatcher
G2 Secured Staff
Los Angeles, CA
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Aircraft Cabin Cleaner
G2 Secured Staff
Los Angeles, CA
05.2024 - 06.2024
- Enhanced cabin cleanliness by thoroughly vacuuming, dusting, and sanitizing all surfaces.
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
- Complied with company protocols regarding lost-and-found items, ensuring proper documentation and storage procedures were followed.
Team Leader
Jack in the Box
Los Angeles, CA
10.2021 - 04.2024
- Assign tasks to team members.
- Determine the completion timeline and monitor progress to keep the project on track and on schedule.
- Communicate clear instructions to team members.
Cashier
McDonald's Restaurant
Los Angeles, CA
08.2022 - 01.2023
- Processing sales transactions and taking payments
- Responding to and resolving customer complaints and concerns
Customer Service Representative
Walmart
Los Angeles, CA
03.2018 - 11.2019
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Troubleshooting common issues with a product or service
Education
CNA -
Evans Community Adult School
Los Angeles, CAHigh School Diploma -
CPIA MILANO
07-2018
Skills
- Shift Scheduling
- Quality Improvement
- Mentoring
- Complaint resolution
- Client Service
- Flexible Schedule
- Problem-solving abilities
- Multi-Task Management
Languages
Spanish
Native or Bilingual
Italian
Professional Working
English
Full Professional
Timeline
Dispatcher
G2 Secured Staff
05.2024 - Current
Aircraft Cabin Cleaner
G2 Secured Staff
05.2024 - 06.2024
Cashier
McDonald's Restaurant
08.2022 - 01.2023
Team Leader
Jack in the Box
10.2021 - 04.2024
Customer Service Representative
Walmart
03.2018 - 11.2019
CNA -
Evans Community Adult School
High School Diploma -
CPIA MILANO