Kenya Ponce
Huntington Park,CA
Summary
Versatile and dynamic professional with a proven track, excelling in high-stress situations and multi-task management. My adept problem-solving abilities and commitment to quality improvement have consistently promoted respect and professional relationships. Skilled in rapidly acquiring new knowledge and applying it effectively.
Overview
7
7
years of professional experience
Work History
Dispatcher
G2 Secured Staff
Los Angeles, CA
05.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Aircraft Cabin Cleaner
G2 Secured Staff
Los Angeles, CA
05.2024 - 06.2024
- Assisted in training new employees on best practices for cabin cleanliness and sanitation techniques.
Team Leader
Jack in the Box
Los Angeles, CA
10.2021 - 04.2024
- Assign tasks to team members.
- Determine the completion timeline and monitor progress to keep the project on track and on schedule.
- Communicate clear instructions to team members.
Customer Service Representative
Walmart
Los Angeles, CA
03.2018 - 11.2019
- Following up with clients or customers to check that they’re still satisfied with any purchases
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Troubleshooting common issues with a product or service
Education
High School Diploma -
CPIA MILANO
Italy 07-2018
Skills
- Complaint resolution
- Client Service
- Flexible Schedule
- Problem-solving abilities
- Multitasking and organization
- Data entry
Languages
Spanish
Native/ Bilingual
English
Full Professional
Italian
Professional
Timeline
Dispatcher
G2 Secured Staff
05.2024 - Current
Aircraft Cabin Cleaner
G2 Secured Staff
05.2024 - 06.2024
Team Leader
Jack in the Box
10.2021 - 04.2024
Customer Service Representative
Walmart
03.2018 - 11.2019
High School Diploma -
CPIA MILANO
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