Stephanie Gallant
Manhattan,KS
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
2012
2012
years of post-secondary education
Work History
Dispatcher
Dollar General Distrabution Center
San Antonio, Texas
01.2023 - 12.2025
- Coordinated delivery schedules for efficient store inventory management.
- Communicated with drivers to ensure timely pickups and deliveries.
- Monitored transportation routes for delays and provided updates to management.
- Trained new dispatchers on systems, protocols, and safety procedures.
- Maintained accurate records of shipments and driver logs for compliance purposes.
- Assisted in resolving customer inquiries regarding order status and delivery issues.
(Remote) Customer Service Representative
Favor Delivery
San Antonio, TX
06.2018 - 01.2023
- Assisted customers with inquiries and issues via phone and chat.
- Processed orders and ensured timely delivery of services to customers.
- Collaborated with delivery teams to resolve service-related problems efficiently.
- Troubleshot hardware and software issues across various operating systems.
- Provided technical support to end-users via phone and email.
- Responded promptly to service desk tickets, ensuring timely resolution of issues.
- Served as first point of contact for incoming technical service calls and emails.
Loan Specialist
Speedy Cash
San Antonio , TX
01.2016 - 06.2018
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Education
Winston School Of San Antonio
San Antonio, TXSkills
- Customer relationship management
- Service efficiency
- Problem resolution
- Customer support
- Technical troubleshooting
- Complaint resolution
- Multi-task management
Application
03/28/25, Clark Associates, Customer Service Representative, Dear HR,, As an experienced Customer Service Representative, the posting for Customer Service Representative with Clark Associates piqued my interest. When reviewing the job requirements and your website, I was excited to see that my qualifications and personal traits align with your needs and mission., I bring a set of talents that I believe will be valuable to Clark Associates. In my Customer Service Representative role, I honed my abilities in customer service and leadership, providing a solid foundation for the Customer Service Representative position. My customer service strength, people-centric nature and eagerness to please have afforded me excellent organization skills., I am excited to contribute my strengths and proficiency in time-management toward your team efforts. As an extroverted and personable communicator with a proven track record, my focus on building strong professional relationships has been a valuable asset throughout my career., Please review my resume for a complete collection of my work history and accomplishments. I would like to schedule an interview at your earliest convenience and will contact you next week to check on your availability. I look forward to discussing how my personality and work history fit the Customer Service Representative role., Thank you for your time and consideration., Sincerely,, Stephanie Gallant
Timeline
Dispatcher
Dollar General Distrabution Center
01.2023 - 12.2025
(Remote) Customer Service Representative
Favor Delivery
06.2018 - 01.2023
Loan Specialist
Speedy Cash
01.2016 - 06.2018
Winston School Of San Antonio