Kenya Robinson
Oxford,MS
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable Collections Specialist adept at operating. History of meeting high productivity, quality and performance standards.
Overview
15
15
years of professional experience
Work History
Collections Supervisor
Jacob Law Group
Oxford, MS
02.2009 - Current
- Performed skip tracing activities when necessary in order to locate missing customers who have failed to make payments.
- Collaborated with other departments such as Accounting, Legal, Sales and Credit and Collections in order to resolve outstanding items.
- Provided guidance and direction to employees on proper collection techniques that adhered to company policy.
- Exceeded monthly collection targets and goals 120%.
- Documented customer status and collection efforts in electronic tracking system.
Education
General Studies
University of Mississippi
University, MS05-2020
Associate of Arts - Journalism, Broadcast
Northwest Mississippi Community College
Senatobia, MS05-2020
High School Diploma -
Holly Springs High School
Holly Springs, MS05-1998
Skills
- Collections
- Call center background
- Payment Acceptance
- New Hire Training
- Following conversation scripts
- Outbound Calling
References
References available upon request.
Timeline
Collections Supervisor
Jacob Law Group
02.2009 - Current
General Studies
University of Mississippi
Associate of Arts - Journalism, Broadcast
Northwest Mississippi Community College
High School Diploma -
Holly Springs High School