Ke'Nya Ross
St. Petersburg,FL
Summary
Adept Customer Service Representative with a proven track record at McDonald's and Checkers, showcasing exceptional problem-solving abilities and active listening skills. Excelled in managing high-stress situations, enhancing customer loyalty by up to 30% through empathetic conflict resolution and efficient handling of escalated calls. Demonstrates critical thinking and a commitment to excellence in service delivery.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
McDonald's and Checkers
02.2021 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High-school Diploma - Basic Education
Pinellas County Jobcorps
St. Petersburg, FLSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
McDonald's and Checkers
02.2021 - 12.2022
High-school Diploma - Basic Education
Pinellas County Jobcorps